Summary
Overview
Work History
Education
Skills
Referrals
Timeline
Generic

Stephanie Ortiz-Ovando

San Francisco,CA

Summary

I have over 20 years of experience working in a medical office setting. I am an excellent multi-tasking professional with a strong business sense who can anticipate, take initiative and follow through on assignments with enthusiasm. I am confident that my strong work ethic and interpersonal skills will be an asset to your company.

Overview

27
27
years of professional experience

Work History

Practice Coordinator 3

UCSF Urology Department
07.2015 - Current
  • Ensured compliance with HIPAA regulations by implementing strict privacy policies throughout the practice.
  • Answered phone calls and responded to inquiries from patients, medical offices and other external contacts.
  • Increased patient satisfaction by addressing concerns promptly and professionally.
  • Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
  • Monitored and directed incoming mail and prepared outgoing mail.
  • Maintained a clean, organized, and welcoming office environment for patients and staff members alike.
  • Ordered office supplies, forms and kept check on inventory levels.
  • Developed close working relationships with front office and back office staff.
  • Boosted staff morale by offering constructive feedback and specific direction.
  • Greeted visitors and patients upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Facilitated effective communication between patients, doctors, and internal staff by serving as a central point of contact.
  • Scheduled appointments in Apex system.
  • Scheduled clinic out-patient procedures and some surgeries.
  • Maintained a clean, organized reception area, creating a welcoming atmosphere for clients and visitors.
  • Coordinated correspondence and scheduling between administration, employees and patients using Outlook calendaring software.
  • Handled high volumes of incoming calls, directing callers to appropriate departments for prompt assistance.
  • Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
  • Managed complex schedules for multiple healthcare providers, ensuring timely patient care and provider availability.
  • Assisted in reducing no-shows by implementing reminder calls and appointment confirmation protocols.
  • Coordinated special accommodations for patients with specific needs or requests, ensuring their comfort during appointments.
  • Supported clinic operations by assisting with administrative tasks such as filing, data entry, and phone management when needed.
  • Developed strong relationships with referring physicians offices, facilitating seamless coordination of shared patients appointments.
  • Maximized revenue by diligently verifying insurance coverage and obtaining necessary pre-authorizations for appointments.
  • Promoted a positive office culture through clear communication, collaboration, and mutual respect among team members during all aspects of appointment scheduling tasks.
  • Participated in ongoing UCSF training opportunities to stay current on industry trends, best practices, and new technologies related to appointment scheduling processes.
  • Managed complex calendars for multiple medical practitioners, verifying accuracy of all appointments.
  • Prepared and processed patient referrals and transfer requests.
  • Assisted with medical coding and billing tasks.
  • Registered and verified patient records before triage with most up-to-date information.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.

Billing Coordinator/ Front Desk

California Pacific Medical Center
01.2007 - 01.2012
  • Greeting and serving patients, along with scheduling appointments, verifying insurance coverage, and billing
  • Obtained medical records, processed claim submissions, and maintained logs for all ancillary departments
  • Performed auditing, medical coding, and understanding of compliance issues, billing regulations, collections and patient accounting systems
  • Provided monthly reports, statements, and invoices to department heads
  • Demonstrated effective and sensitive communication with patients, physicians, other customers, insurance representatives, and agency contacts
  • Adhered to all medical center policies and procedures, practiced safe work habits with extensive knowledge of government regulations and requirements.

Client Services Associate

California Pacific Medical Center
01.2004 - 01.2007
  • Coordinated billing, reimbursement, insurance verification, and compliance issues
  • Communicated with insurance companies, patients, and practitioners regarding but not limited to PPO's, HMO's, and Medicare
  • Provided Front desk assistance, greeting patients, receiving payments, scheduling appointments, distributing mail, and maintaining schedule surveillance
  • Responsible for the templates of nine practitioners, ordering all office and medical supplies
  • Solid knowledge of software such as MS Office Suite, including Outlook, Word, Excel, and IDX.

Lead Administrative Assistant

Dr. Michael Kulick's Private Practice
01.2000 - 01.2004
  • Responsibilities included over seeing other employees, time sheets, days off, and payroll
  • Greeting patients, receiving payments, scheduling appointments, distributing mail filing all bills with private and government insurance companies (PPO's, HMO's, Medical, and Workers Comp), following up with authorizations, reports and any other necessary paperwork
  • Filed liens for unpaid balances, collections, and overlooked the accounts receivables
  • Appearing in court to argue payments, interest and penalties
  • Consulted with patients regarding fees, procedure process, and answering any questions about the doctor or clinic.

Assistance Operations Manager

Zero G
01.1998 - 01.2000
  • Supporting the Operations Manager and CEO
  • Responsibilities consisted of keeping and maintaining all receipts for payments of our products, overseeing construction and remodeling
  • Reporting to management on weekly reports such as spending, customer complaints, weekly sales, etc
  • Ordered all supplies, computer equipment, programs, and orders as needed
  • Greeted clients, scheduled meetings for CEO, CFO, and all other management staff
  • Assisted in computer conventions and shows throughout the bay area
  • Assisted in marketing our product, taking orders, and explaining our services to clients.

Education

General Education Courses -

San Francisco City College

Medical Billing and Coding -

San Francisco State University, College of Extended Learning
01.2009

Skills

  • Fluent in Spanish
  • Apex Program
  • Appointment Coordination
  • HIPAA Compliance
  • Patient Scheduling
  • Medical terminology knowledge
  • QuickBooks
  • Strong Organization

Referrals

  • Kimberley Castillo, 415-215-8464
  • Matt Chou, 650-219-9496
  • Emma Jaromy, 510-325-3351
  • Alan Shindel, 415-309-3432
  • Mark Moreno, 415-205-1333
  • Rachael Cabrera, 925-708-3943

Timeline

Practice Coordinator 3

UCSF Urology Department
07.2015 - Current

Billing Coordinator/ Front Desk

California Pacific Medical Center
01.2007 - 01.2012

Client Services Associate

California Pacific Medical Center
01.2004 - 01.2007

Lead Administrative Assistant

Dr. Michael Kulick's Private Practice
01.2000 - 01.2004

Assistance Operations Manager

Zero G
01.1998 - 01.2000

General Education Courses -

San Francisco City College

Medical Billing and Coding -

San Francisco State University, College of Extended Learning

Similar Profiles

CREATE PROFILE
Stephanie Ortiz-Ovando