STEPHANIE OSBOURNE
Queens,Queens County
Summary
Experienced Store Manager with a proven track record of 13 years in effectively combining management and customer service expertise. Skilled in Customer Service, Sales, Retail, Inventory Management, and Store Management. Holds a Bachelor's degree in Business Administration and Management. Dedicated professional committed to delivering exceptional customer experiences, driving sales, and maintaining efficient store operations.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Store Manager Unassigned
Duane Reade By Walgreens
09.2022 - 01.2025
- Analyzed sales data for strategic planning and resource allocation.
- Motivated staff to achieve store goals for enhanced sales productivity.
- Analyzed sales trends to adjust inventory orders for improved turnover.
- Resolved customer complaints for improved store reputation and loyalty.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Assisted in recruiting, hiring and training of team members.
Store Manager in Training
CVS Pharmacy
10.2021 - 09.2022
- Oversaw daily store operations, ensuring smooth workflows and timely completion of tasks for optimal customer experience.
- Provided excellent customer service by addressing inquiries, resolving issues, and ensuring each guest had an enjoyable shopping experience.
- Evaluated employee performance against established goals, providing coaching or corrective action as needed to support individual development plans.
- Improved store efficiency by streamlining inventory management and implementing effective merchandise organization strategies.
- Implemented loss prevention measures, reducing shrinkage rates and protecting company assets.
- Developed strong customer relationships through attentive service and proactive resolution of concerns, resulting in increased customer satisfaction.
- Assisted in the recruitment, hiring, and onboarding of new employees to build a strong, cohesive team prepared to excel at store objectives.
Store Manager
Rite Aid
08.2013 - 10.2021
- Lead store associate through the execution of company business plans, objectives to drive sales, be profitable and provide a superior customer and associate experience
- Attend to opening and closing the store and maintain proper accountability for cash handling and company banking
- Manage an individual store while meeting store retail budgeted sales, margin, labor, expenses and overall P&L monthly results to ensure operation EBITDA and income are achieved
- Ensure via the use of Staffworks/Work Force Management that labour is scheduled to meet customer service needs and complete operating activities and ensure the same standard of operations are enforced in the pharmacy department
- Interview, hire, train, direct, reward and discipline associates; appraise associates performance; and resolve complaints
- Provide leadership development for associate by communicating career opportunities, provide regular performance feedback, demonstrate SMILE and APPLAUSE behaviors to both external and internal customers and associates
- Manage adherence to all regulatory and compliance legislation and policies
- Perform all job duties necessary to providing a clean safe and pleasing environment to customers and associates by following company standards for safety regulations and overall store appearance both inside and outside of the store; maintained and follow rules in clutter free
- Maintain merchandise standards according to the POMP manual, profit planner, corporate planograms and on going merchandise information
- Participate in and supervise the preparation and accountability of retail store physical inventory and develop action plans to achieve expected results
- Manage store's vendor relationships
- Responsible for price accuracy of goods in the store
- Reported to the district manager regarding all store and staff issues
- Assigned employees to specific duties to best meet the needs of the store
- Scheduled and led weekly store meetings for all employees
- Analyze operations to evaluate performance of a company or its staff in meeting objectives or to determine areas of potential cost reduction, program improvement, or policy change
- Direct, plan, or implement policies, objectives, or activities of organizations or businesses to ensure continuing operations, to maximize returns on investments, or to increase productivity
Store Manager
Family Dollar
02.2011 - 08.2013
- Managed all aspects of store operations, organization, maintenance and purchasing functions
- Increased profits through effective sales training and troubleshooting profit loss areas
- Received and effectively displayed incoming product to promote timely sales
- Cash handling and bank deposits
Education
Bachelor Of Accounting - Business Administration
Baruch College
New York, NY06.2017
Skills
- Mathematical Aptitude
- Time Management
- Critical Thinking
- Detail & Goal Oriented
- Store Operations & Merchandising
- Customer and Personal Development
- Administration and Management
- Judgment and Decision Making
- Staff Training and Development
Accomplishments
- Managed a store that exceeded company expectations in every category during the last quarter of company fiscal year.
- Increased sales by 22 % by coaching managers on new merchandising standards.
- Exceeded monthly store sales goals [12] months in a row.
- Beating Shrink goal by 2% of plan goal.
Awards
SUPERVISION OF AEROSOL
Certification
Certified Pharmacy Technician
Timeline
Store Manager Unassigned
Duane Reade By Walgreens
09.2022 - 01.2025
Store Manager in Training
CVS Pharmacy
10.2021 - 09.2022
Store Manager
Rite Aid
08.2013 - 10.2021
Store Manager
Family Dollar
02.2011 - 08.2013
Bachelor Of Accounting - Business Administration
Baruch College
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