Stephanie Osburn
FOWLERVILLE,MI
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
14
14
years of professional experience
Work History
Store Manager
STARBUCKS COFFEE COMPANY
05.2003 - 03.2014
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Direct Marketing Sales Representative
U.S. Concepts
06.2004 - 06.2007
- Met customers in businesses to discuss and demonstrate products.
- Inquired about current service levels and offered upgrades.
- Wrote reports outlining activities and sales.
- Identified appropriate marketing channels and target customers for campaigns.
- Researched and evaluated potential new markets and products.
- Established and managed relationships with external data providers and research vendors.
Administrative Assistant
Panasonic
06.2000 - 08.2000
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Assisted development and implementation of new administrative procedures.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Education
Medical Coding Certification - Medical Coding And Billing
Allied Medical Schools
Laguna Hills, CA04.2009
Bachelor of Science - Dietetics / Food And Nutrition
Michigan State University
East Lansing, MI05.2006
Skills
- Accurate Cash Handling
- Supply Chain Management
- Product and Service Sales
- Store Opening and Closing Procedures
- Customer Service
- Staff Management
- Time Management
- Merchandising
Timeline
Direct Marketing Sales Representative
U.S. Concepts
06.2004 - 06.2007
Store Manager
STARBUCKS COFFEE COMPANY
05.2003 - 03.2014
Administrative Assistant
Panasonic
06.2000 - 08.2000
Medical Coding Certification - Medical Coding And Billing
Allied Medical Schools
Bachelor of Science - Dietetics / Food And Nutrition
Michigan State University
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