Stephanie Osenkowski
PLANTATION,FL
Summary
Reliable administrative and legal support professional with great attention to detail. Works well independently to carry out assignments. Maintains impeccable files and organized case materials. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
13
13
years of professional experience
Work History
Customer Service Representative, Utilities
City Of Plantation
11.2018 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs regarding invoices, zero and high consumption, leak trouble shooting and courtesy credits.
- Delivered prompt service to prioritize customer needs.
- Educated customers about billing, payment processing and support policies and procedures.
- Provided primary customer support to internal and external customers
Administrative Assistant, Aquatics
City Of Plantation
04.2014 - 11.2018
- Executed record filing system to improve document organization and management.
- Organized staff meetings and logged minutes for records.
- Scheduled events at Aquatics Complex including College Winter Team Training, swim lessons and summer camps.
Administrative Assistant
Office Of George E. Mills, Jr., Bankruptcy Trustee
Windermere , Florida
09.2009 - 05.2014
- Wrote, edited and efficiently transmitted correspondence.
- Received and triaged requests for information.
- Met all filing deadlines by accurately maintaining hearing calendar for entire office.
- Creation of repayment plans for debtors.
- Collection and disbursement of funds.
- Conferred with debtors, debtors attorney and staff, Clerk of Court office, Judge's office staff, and IRS to gather and track case information.
- Filed court documents and legal pleadings with court clerk on behalf of Trustee.
- Managed accounts and client records of clients, observing confidentiality and extreme discretion.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
Education
Bachelor of Science - Therapeutic Recreation
University of Florida
Gainesville, FLParalegal Certificate Program
University of Miami
Coral Gables, FLSkills
- Verbal and Written Communication
- De-escalation Techniques
- Interpersonal Skills Development
- Microsoft Office
Timeline
Customer Service Representative, Utilities
City Of Plantation
11.2018 - Current
Administrative Assistant, Aquatics
City Of Plantation
04.2014 - 11.2018
Administrative Assistant
Office Of George E. Mills, Jr., Bankruptcy Trustee
09.2009 - 05.2014
Bachelor of Science - Therapeutic Recreation
University of Florida
Paralegal Certificate Program
University of Miami
Similar Profiles
Davian CharlesDavian Charles
GIS Collector at City Of PlantationGIS Collector at City Of Plantation
Michael AmbrosioMichael Ambrosio
Superintendent of Parks at City Of PlantationSuperintendent of Parks at City Of Plantation
Ricci SinghRicci Singh
WASTEWATER COLLECTION SYSTEM FOREMAN at City Of PlantationWASTEWATER COLLECTION SYSTEM FOREMAN at City Of Plantation