Stephanie Otero
Pelham
Summary
Dynamic safety and security professional with extensive experience at Pelham Public Schools, excelling in emergency response and conflict resolution. Proven ability to maintain composure during crises while effectively collaborating with law enforcement. First aid certified, keen observer, and dedicated to enhancing safety protocols and customer service in high-pressure environments.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Safety and Security Officer
Pelham Public Schools
Pelham
09.2022 - Current
- Monitored building and property entrances and exits to detect intrusions and protect assets.
- Monitored security cameras to identify and respond to suspicious activity.
- Maintained high levels of alertness throughout shifts.
- Reviewed guest identification and employee credentials to authorize entry onto premises.
- Explained security protocols to employees and guests to promote readiness for emergency situations.
- Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
- Assisted visitors with directions or information about the facility's rules and regulations.
- Monitored entrances and exits to ensure that no unauthorized personnel enter or leave the premises.
- Participated in training sessions related to safety protocols and regulations.
- Coordinated with law enforcement and emergency responders during incidents and emergencies.
- Addressed problems quickly and reported clear information while working under minimal supervision.
Restaurant Bar Manager
Pax Romana Italian Restaurant
White Plains
10.2014 - 03.2020
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Mitigated health risks and reduced safety hazards by creating cleaning schedules, restocking items and sanitizing equipment.
- Collaborated closely with restaurant managers to coordinate events held in the bar area.
- Conducted weekly inventory, placed orders for liquor and beer, and tracked stock levels to ensure adequate supply.
- Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
- Developed marketing strategies designed to increase revenue from beverage sales.
- Resolved customer complaints or concerns in a timely manner while maintaining composure under pressure.
- Explained goals and expectations required of trainees.
- Managed cash register operations, including taking payments from customers, issuing change and providing receipts.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Delegated work to staff, setting priorities and goals.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Controlled labor costs by adjusting schedules and workflows to align with anticipated customer demands.
- Resolved problems or concerns to satisfaction of involved parties.
- Trained new bartenders on proper preparation techniques for a variety of cocktails and mixed drinks.
- Analyzed sales data to identify trends in customer preferences as well as areas of improvement within the bar program.
- Provided excellent customer service by anticipating guests' needs, responding promptly to requests, greeting each guest warmly upon arrival.
- Coached staff on strategies to enhance performance and improve customer relations.
- Monitored cash intake to reduce discrepancies.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
Bartender Shift Manager
Haiku Asian Bistro
Scarsdale
08.2009 - 09.2014
- Supervised a team of 10 bartenders, ensuring proper handling of all alcoholic beverages and adherence to local laws.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Planned special events such as promotions, happy hours, and live music nights to increase sales revenue.
- Maintained accurate records of daily transactions including cash register receipts, liquor inventories and sales reports.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Assisted in resolving customer complaints promptly and professionally.
- Encouraged team collaboration among staff members to maximize efficiency during peak periods.
- Coached staff on strategies to enhance performance and improve customer relations.
Education
Bachelor of Arts - Criminal Justice
CW Post- Long Island University
Brookville, NY05-2007
Skills
- Team collaboration
- Conflict resolution
- Problem solving
- Emergency response
- Emergency management
- First aid certified
- Keen observer
- Customer service
Affiliations
- Phi Sigma Sigma Sorority- President, 2004-2006
- LIU's Inter-Fraternity and Sorority Council- President 2006-2007
- Girl Scout Leader, 2014-Present
- Girl Scouts of Pelham- Service Unit Manager, 2020-Present
- Girl Scouts Heart of the Hudson Council- Council Delegate for Pelham NY, 2023-Present
- Junior League of Pelham- VP of Membership, 2020-2021
- Junior League of Pelham- VP of Community Outreach, 2021-2022
- Pelhams Special Education PTA- Co-President, 2021-2023, Secretary, 2023-Present
- Hutchinson Elementary School- PTA Co-President, 2018-2020
Accomplishments
- "Woman of Distinction"- From Amy Paulin, 2024
Certification
- Stop the Bleed
- Fist Aid
- CPR
References
References available upon request.
Timeline
Safety and Security Officer
Pelham Public Schools
09.2022 - Current
Restaurant Bar Manager
Pax Romana Italian Restaurant
10.2014 - 03.2020
Bartender Shift Manager
Haiku Asian Bistro
08.2009 - 09.2014
Bachelor of Arts - Criminal Justice
CW Post- Long Island University
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