Stephanie Overton
New Hyde Park,NY
Summary
Highly motivated professional well-versed in leading successful projects and teams. Proven record of planning and executing projects and driving operational efficiency in fast-paced, deadline-oriented environments. Skilled communicator with the ability to motivate and inspire teams to drive positive outcomes and develop long-term customer relationships. Adept at utilizing a combination of analytical, technical, and problem-solving skills to maximize team performance. Strategic, results-driven professional with demonstrated success elevating operational standards to improve overall team and business performance. Communicates clear work expectations and company vision to set and achieve measurable goals in demanding, complex work environments. Proven leader with seasoned ability to inspire teams and capitalize on emerging opportunities to enhance business profile, reputation, and influence.
Overview
24
24
years of professional experience
Work History
MANAGER
The game room
Spotsylvania, VA
08.2023 - Current
- Mentored and trained new employees on company policies and procedures
- Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills
- Managed daily operations including scheduling and budgeting, exhibiting excellent multitasking capabilities.
Customer Service Representative
Aquia-garrisonville Animal Hospital
Stafford, Virginia
03.2023 - 06.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
DISPATCH SUPERVISOR
All transit
Queens, NY
07.2018 - 02.2021
- Trained, coached and mentored new hires in dispatch operations
- Assisted with the development of new policies related to dispatch operations as needed
- Implemented safety protocols for drivers to minimize risk of accidents or injury
- Conducted performance reviews for team members to identify areas of improvement
- Resolved customer complaints in a timely manner to ensure customer satisfaction
- Coordinated emergency response efforts when necessary due to inclement weather or other unforeseen circumstances.
DISPATCHER
Empire transportation
Brooklyn, NY
12.2015 - 07.2018
- Worked with coworkers to complete tasks
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
- Responded quickly to meet customer needs and resolve problems
- Committed to delivering excellent customer service while working in a fast-paced environment
- Participated in ongoing training to enhance own job skills and knowledge
- Met deadlines while maintaining high-quality deliverables
- Performed routine and scheduled maintenance services.
DISPATCH SUPERVISOR
Mv transportation
Brooklyn, NY
03.2007 - 02.2014
- Implemented safety protocols for drivers to minimize risk of accidents or injury
- Resolved customer complaints in a timely manner to ensure customer satisfaction
- Coordinated emergency response efforts when necessary due to inclement weather or other unforeseen circumstances
- Created and implemented daily dispatch plans to ensure customer service levels were met
- Provided feedback on driver performance, identifying areas of improvement and recognizing successes
- Managed employee scheduling across multiple shifts within the department
- Developed reports outlining key metrics related to dispatch operations for upper management review.
SALES MANAGER
New York sports club
Manhattan, NY
04.2004 - 09.2006
- Managed customer accounts and customer relationships
- Held daily check-ins with team members to set objectives and monitor progress
- Analyzed sales data to identify trends and make recommendations for improvement
- Interfaced directly with customers when necessary in order to resolve issues quickly and efficiently
- Conducted regular training sessions with sales team members to ensure effective sales techniques were used
- Managed sales team activities by evaluating needs of each territory and participating in sales calls
- Developed and implemented sales strategies to increase market share and profitability
- Monitored competitor activity to stay ahead of the competition in terms of products, services, and pricing
- Managed a team of 10+ sales representatives across multiple markets
- Identified potential new markets for products and services offered by the organization
- Designed incentive programs for high-performing sales personnel to motivate them to exceed goals
- Built partnerships with third-party vendors to expand sales opportunities.
FRONT OFFICE MANAGER
Equinox fitness club
Manhattan, NY
04.2000 - 09.2004
- Managed front office operations, including scheduling staff and assigning tasks
- Performed administrative duties such as filing documents, answering phones
- Ensured customer satisfaction by providing efficient service and resolving complaints
- Trained new employees in customer service practices and policies
- Maintained accurate records of customer information and transactions
- Resolved conflicts between customers or staff members professionally
- Processed payments accurately using point-of-sale system software
- Communicated verbally and in writing to provide clear direction to staff
- Ordered supplies and maintained inventory control, minimizing unnecessary expenses
- Controlled inventory levels by ordering supplies when necessary
- Trained and developed associates and supervisors to reach company goals
- Analyzed front office data to identify opportunities for improvement
- Supervised a team of receptionists to ensure quality standards were met
- Recruited and staffed department using company hiring standards
- Promoted correct procedures for accounting, credit control, and handling of financial transactions.
Skills
- Strategic
- Results-driven
- Professional
- Operational standards
- Team and business performance
- Communicates
- Work expectations
- Company vision
- Measurable goals
- Demanding
- Complex work environments
- Proven leader
- Inspire teams
- Emerging opportunities
- Business profile
- Reputation
- Influence
- Project management
- Lead generation
- Staff management
- Contract development and management
- Verbal and written communication
- Sales and marketing
- Brand management
- Time management
- Issue and conflict resolution
Timeline
MANAGER
The game room
08.2023 - Current
Customer Service Representative
Aquia-garrisonville Animal Hospital
03.2023 - 06.2024
DISPATCH SUPERVISOR
All transit
07.2018 - 02.2021
DISPATCHER
Empire transportation
12.2015 - 07.2018
DISPATCH SUPERVISOR
Mv transportation
03.2007 - 02.2014
SALES MANAGER
New York sports club
04.2004 - 09.2006
FRONT OFFICE MANAGER
Equinox fitness club
04.2000 - 09.2004