Stephanie Overton
Brooklyn,NY
Overview
20
20
years of professional experience
Work History
Floor Manager
The Game Room
Spotsylvania
09.2023 - Current
- Maintain upkeep of venue daily operations and logistics
- Collect and maintain currency for venue daily
- Key contact person for venues marketing and promotions.
Customer Service Representative
Aquia-garrisonville Animal Hospital
Stafford, VA
03.2023 - 06.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Dispatcher
MV Public Transportation
Brooklyn
08.2008 - 12.2014
- In depth knowledge of Strategen Adept Para transit software
- Supervised 25 drivers daily basis to meet company quota
- Key contact person in resolution of service disruptions such as breakdowns, traffic congestions and more, by navigating support systems
- Collected and maintained necessary documents in accordance to company policy
- Oversaw drivers routes and strategically adjusted trips in accordance to company standards and consumer satisfaction.
Front Desk Manager
New York Sports Club
New York
01.2004 - 07.2008
- Oversaw sales for all new and existing business accounts
- Supervised and maintained a staff of 5 employees
- Maintained employee schedules and weekly payroll
- Created training documents, onboarded and trained staff in accordance to job description.
Education
Management -
Berkeley College
New York, NY05.1998
Skills
- Typing (40 wpm)
- Knowledge Microsoft Word
- Microsoft Excel
- Microsoft Database
References
- Steve Santiago, 646 338-1482
- Luis Pacheco, 347 403-1991
Timeline
Floor Manager
The Game Room
09.2023 - Current
Customer Service Representative
Aquia-garrisonville Animal Hospital
03.2023 - 06.2024
Dispatcher
MV Public Transportation
08.2008 - 12.2014
Front Desk Manager
New York Sports Club
01.2004 - 07.2008
Management -
Berkeley College