Stephanie Owens

Work History

Benefits Analyst (Contract)

PremiStar

12.2024 - 01.2025

Conducted comprehensive audits of the company's 401(k) and Health Savings Account (HSA) plans, collaborating closely with the Director of Total Rewards to prepare for the 2025 plan year.
Examined employee enrollments and contribution details in the HRIS system (UKG), cross-referencing them against carrier enrollment records to ensure data accuracy.
Utilized advanced Excel functions to analyze payroll and benefits data, ensuring accuracy in HRIS and payroll systems.
Identified discrepancies such as missing contributions, incorrect records, or variances across accounts while providing detailed summaries of audit results.
Delivered clear presentations on audit findings to the Total Rewards team to support proactive

Benefits Analyst (Contract)

Travelport

06.2024 - 12.2024

Administration of the company’s benefit programs for 800 employees in the US & Canada and 100 Retirees. Assist with all benefit-related questions, needs, or issues.
Maintain accuracy of 401(k) and Pension plan data on the administrator's website (Fidelity), answer participant questions, and investigate any participant issues.
Involved in the final implementation of a new employee benefits portal (bswift > UKG)
Lead annual enrollment planning, testing, execution, and auditing within the HRIS system (UKG)
Work closely with the A/P team to ensure prompt payment of all healthcare-related invoices; perform reconciliations when necessary.
Calculate biweekly funding amounts for 401(k) and reimbursement account contributions and loan repayments.
Review/update benefits guides, SPDs, and benefit-related communications to employees
Partner with the internal payroll team to ensure the accuracy of all benefit-related payroll deductions and with the processing of any required adjustments
Manage the Leave of Absence / FMLA process; facilitate communication between employees, management, and the plan administrator (Lincoln Financial) for any claim status/changes.
Review/process qualifying life event changes (benefit enrollments/changes, dependent eligibility verification) ensuring compliance & accuracy
Manage the Canadian benefits, retirement plan, and disability program.

Benefits Analyst (Contract)

Edward-Elmhurst Health

02.2023 - 05.2024

Administration of the hospital's health & welfare benefits (flexible benefits, life insurance, retirement saving plan)
Serve as a resource to help employees with benefits questions or needs
Review/process employee's qualifying life events, all benefit enrollments/changes, & verify the eligibility of enrolled dependents when applicable; timely calculation of required premium adjustments and retroactive charges/refunds due when necessary for semi-monthly payroll processing
Maintain accuracy of all 401(k)-plan data on a third-party website (Fidelity); Involved in annual processes/reporting such as non-discrimination testing, Form 5500 filing, and year-end True-up calculations
Audit monthly benefit premium payments to ensure accurate payments
Ensure timely submission of healthcare billing and perform reconciliations as necessary
Recommended plan changes and new benefit ideas to help increase the employee value proposition
Participate in benefit surveys.

Benefits Specialist

Aventiv Technologies

10.2021 - 09.2022

Administered the company’s benefit programs, servicing a remote workforce of 1700+ employees in the United States, as well as a small group in Canada
Involved in the design & implementation of a new employee benefits portal on UKG/UltiPro
Maintained the accuracy of employee benefits data in the HRIS system (UKG/UltiPro, ADP)
Processed all qualifying life events, benefit enrollments, & eligibility of enrolled dependents
Assisted employees with benefit-related needs, questions, or issues
Maintained accuracy of 401(k)-plan data on a third-party website (Fidelity); addressed participant issues; Completed non-discrimination testing, Form 5500 filing, & year-end True-up calculations
Regularly audited plans to find any over-age dependents; initiated COBRA when applicable
Review vendor eligibility files for any data discrepancies/errors; research/correct as needed
Managed the Leave of Absence process, ensuring prompt communication of information between the plan administrator (MetLife) & employee, as well as internal management as needed
Conducted benefit orientations with any newly eligible employees to review all plan offerings
Annual enrollment administration (plan design modifications; employer/employee cost sharing adjustments); development & delivery of all necessary employee communications
Actively contributed to the company’s Wellness Program
Timely submission of all healthcare-related billing payments & reconciled accounts as necessary
Completion & submission of all benefit-related compliance reporting

Human Resources Generalist

ProAmpac

10.2020 - 10.2021

Supported approximately 100 manufacturing employees with any HR-related needs
Maintained/updated employee data in the HRIS system (ADP)
Managed/processed payroll on various schedules for all employees (semi-monthly/Exempt, bi-weekly/Non-exempt, and discretionary bonuses
Supported the plant's annual performance review process and associated merit increases
Executed a compensation analysis for the plant, benchmarking all hourly positions against market data (Payfactors, competitors, Glassdoor) to ensure salary structures were fair yet competitive; identified any existing pay inequalities for specific employees; Worked closely with management utilizing data compiled through research to develop appropriate structures and updated pay ranges for each role
Managed full life-cycle recruitment function for all open positions and temporary needs
Leave of Absence administration (FMLA, STD, LTD, and Maternity/Parental Leave)
Guided managers on disciplinary actions, terminations, employee grievances, etc
Conducted employee investigations when necessary
Responded to unemployment claims, wage garnishments, and lien record requests
Annual Enrollment administration (communicate changes/deadlines to employees; enter updates in the benefits system; Assist employees with enrollments).

Human Resources Manager

Arachas Group

04.2018 - 07.2020

Hired as the first HR Manager for privately owned insurance agency
Tasked with developing/ implementing all required HR-related processes and procedures
Full life-cycle recruitment for all openings; Increased agency headcount by over 40% over 2 years through direct sourcing and recruiting
Developed and launched the company's very first “Careers” portal on their website
Conducted an employee email campaign via Indeed.com to increase the “employee rating” of the company to attract incoming talent; successfully increased the rating from 3.1% to 4.3%, and published multiple positive employee reviews
Supplied guidance to managers on disciplinary actions, performance reviews, and terminations
Updated and Maintained the Employee Handbook/added required policies
Created job descriptions and defined roles within the organization
Implemented the agency's first HRIS and ATS system (iSolved) offering EE self-service
Managed the New hire/onboarding and orientation process
Facilitated the annual performance review process and oversaw the merit review cycles
Managed and processed semi-monthly payroll (Exempt, Non-Exempt, Commission)
Ensured timely submission of healthcare billing/reconciliations as well as all benefit-related reporting and required government filings, including annual ACA reporting
Responded to unemployment claims and took part in hearings when necessary
Annual Enrollment administration (communicate changes/deadlines to employees; enter updates in the benefits system; Assist employees with enrollments).

Sr. Human Resources Generalist

R.R. Donnelley

05.2017 - 04.2018

Supplied guidance to approximately 400 employees across multiple manufacturing plants on the company's policies, procedures, benefits, and the plant's common practices
Investigated complaints, compliance calls, and EEOC charges and supplied resolutions
Supplied guidance to management for any disciplinary or corrective actions, terminations, employee grievances and assisted with execution when necessary
Full life-cycle recruitment for all openings (OpenHire ATS) and utilized staffing agencies when needed
Coordinated all training activities within the facility (safety compliance, orientation programs, job knowledge, and leadership performance)
Supplied guidance to employees on all benefit programs including orientations
Maintained all physical personnel records and maintained the accuracy of the HRIS system (PeopleSoft)
Facilitated the annual review process and oversaw the merit review cycles
Active member of the Inclusion Council and Safety Committee
Annual AAP reporting.

Human Resources Administrator

Printpack

04.2014 - 04.2017

Supplied guidance to approximately 200 manufacturing employees on the company's policies, procedures, benefits, and the plant's common practices
Designated FMLA subject matter expert; responsible for 4 plants (800+ employees)
Weekly payroll processing (200+ employees in Paylocity / Kronos); Exempt & Non-Exempt
Full life-cycle recruitment and pre-employment testing of all plant staff (iCims ATS)
Maintained relationships with staffing agencies; fulfilled temporary needs when necessary
Conducted New Hire Orientations/Exit Interviews
Completed various reporting at the plant level; Assisted with Affirmative Action Planning
Responded to Unemployment claims/attended hearings and Verifications of Employment
Assisted employees with all benefits questions & enrollments, including Annual Enrollment
Coordinated dedicated employee engagement events within the plant.

Benefits Analyst (February 2012 – April 2014)

First Midwest Bank

04.2008 - 04.2014

Processed employee benefit enrollments and changes; processed benefit terminations (including COBRA notifications/enrollments), helped with claim research and resolutions
401(k) retirement plan administration including calculating the 401(k)-employer matching
Assisted employees with all benefits questions & enrollments, including Annual Enrollment
Maintained accuracy of all employees' benefit data in the HRIS system and updated as necessary
Managed the organization's Wellness Program
Conducted benefit orientations with any newly eligible employees to review all plan offerings
Calculated monthly Healthcare funding for payment of invoices and processing of any 401(k)/medical loans
Assisted the Compensation team with job evaluations and salary grade assignments when needed (Kenexa)
Led the implementation of a new Benefits Administration system (BenefitSolver).

Employment & Reporting Specialist/Recruiter (April 2008 – February 2012)

First Midwest Bank

04.2008 - 02.2012

Supplied administration, analysis, & reporting support to the recruitment and compensation teams
Utilized Cognos Business Intelligence for writing analysis reports (Turnover, Exit surveys, Quality of Hire, AAP, Headcount trends, Recruitment surveys)
Full life-cycle recruitment of employees, utilizing behavioral interviewing
Conducted phone screens and scheduled qualified candidates for pre-employment testing/interviews; Attended job fairs; Utilized local schools, social networking, and various job boards to source candidates
Assisted with the implementation of new HRIS & ATS system (UltiPro)
Maintained/updated data within the applicant tracking system (OpenHire and UltiPro)
Maintained relationships with all external staffing agencies
Managed the Employee Referral Program
Supported the Compensation team with compensation/salary administration programs and the annual merit review process (for approximately 2,000 employees).

Summary

Overview

Work History

Benefits Analyst (Contract)

Benefits Analyst (Contract)

Benefits Analyst (Contract)

Benefits Specialist

Human Resources Generalist

Human Resources Manager

Sr. Human Resources Generalist

Human Resources Administrator

Benefits Analyst (February 2012 – April 2014)

Employment & Reporting Specialist/Recruiter (April 2008 – February 2012)

Education

Bachelor of Science - Human Resources Management

Skills

Work Availability

Work Preference

Work Type

Work Location

Timeline

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