Stephanie Owusu-Boateng
Burlington,New Jersey
Summary
Collaborative leader and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
13
13
years of professional experience
Work History
Human Resources Service Center Manager
Capital Health
2022.02 - Current
- Lead the HR Service Center team of 6 to ensure efficient delivery of HR services and processes, including on-boarding, off-boarding, and employee inquiries
- Collaborate with HR leaders and external partners to optimize operational performance and refine service delivery
- Represent the HRSC in project teams to ensure uninterrupted service delivery and maximize productivity
- Interact with HR partners to communicate new processes, trends, and metrics, ensuring alignment with business needs
- Resolve escalations in a timely and customer-focused manner
- Oversee all transactional duties in HRIS and ATS systems
- Managed onboarding of 425 employees St. Francis Acquisition / and smaller acquisitions and revamped the organization's main HR intranet page
- Led operations in Workday HCM implementation and developed new SOPs and Business Process for transactional work
- Transitioned and outsourced Leave of Absence program to an outside vendor
- Created new process flows for all leave types for the organization
- Offered trainings of new Leave of Absence Program to leadership
- Occasionally facilitate Hospital Orientation
- Managed HR representation for Department of Health (DOH), Joint Commission, DNV, and all additional surveys and audits.
Senior Human Resources Associate
Robert Wood Johnson Barnabas Health
2016.05 - 2022.01
- Lead team of 6 Human Resources Associates by providing support, advising and assisting them with their everyday needs
- Onboard contracted staff and physicians for the 5 RWJUH legacy sites upon signing agreements
- Involved in Physician Enterprise and Somerset Campus acquisitions
- Participated in HR service center model transition of the 10 RWJUH/Barnabas legacy sites
- Liaison between universities and leadership at RWJBH by coordinating internship onboarding for students
- Track professional license renewals for all 10-legacy RWJBH sites
- Manage all Joint Commission Surveys for all 10-legacy RWJBH sites by assembling a team and delegating responsibilities
- Audit all new hire files upon completion average 200 files biweekly
- Facilitate hospital orientation for all new hires
- Provide knowledge of hospital policies to employee concerns regarding hospital policies and benefits for all employees
- Communicate with potential hires to provide clarity on expected tasks, compensation and policies
- Completed human resource operational requirements by scheduling and assigning employees to HRAs to begin on-boarding process
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency
- Oversee all HR needs for 15,000+ employee operation across 10 locations
- Review job applications to identify, vet and recommend optimal candidates
- Educate staff on HR software functionality with special emphasis in self-service features
- Improved office efficiency by effectively managing internal communications and correspondence
- Implemented process improvements to automate office operations
- Collaborate with Corporate Care to provide a more systematic approach to provide an efficient experience.
Human Resource Associate
Robert Wood Johnson University Hospital, RWJUH
2011.06 - 2016.05
- Schedule interviews for all entry level positions for RWJUH New Brunswick and Somerset Campus
- Started off as a temporary HRA from 6/2011- 11/2014
- Complete new hire references, background checks, license verifications, and generate offer letter
- Onboard new hires and facilitate hospital orientation
- Oversee all administrative functions for department
- Maintain employee files for 5,000 employees
- Handle high call volumes, assist walk-ins
- Oversee all administrative functions for Somerset Medical merger
- Manage temp employees’ files
- Answer employee questions and concerns regarding hospital policies, benefits, and tuition reimbursement
- Assist Data Coordinator with verification of annual employee evaluations and input into Professional Advancement System (PAS)
- Log in Hospital Orientation and Human Resource Satisfactory surveys and generating report
- Generated and updated complete and accurate employee files for all new hires
- Communicated with potential hires to provide clarity on expected tasks, compensation and policies.
Skills
- Organizational development
- Candidate sourcing
- Pre-employment screening
- Performance assessments
- Data management
- Human resources administration
- Conflict resolution
- Systems monitoring
- Process improvements
- Character development
- Staff development
- Customer service
- Business operations
- Counseling
- Safety trained
- Operational Excellence
Education
- Rowan School of Osteopathic Medicine, Stratford, NJ, Masters, Biomedical Sciences, 05/2014
- University of Maryland - College Park, College Park, MD, B.S. Degree, General Biology/Pre-medicine, 05/2010
Accomplishments
Culture of Kindness Excellence Award Robert Wood Johnson Barnabas Health (New Brunswick Campus) 11/2015
Timeline
Human Resources Service Center Manager
Capital Health
2022.02 - Current
Senior Human Resources Associate
Robert Wood Johnson Barnabas Health
2016.05 - 2022.01
Human Resource Associate
Robert Wood Johnson University Hospital, RWJUH
2011.06 - 2016.05
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