Summary
Overview
Work History
Education
Skills
Timeline
Generic

MICHAEL ASIRIFI AMFO

Westerville,OH

Summary

Experienced with assessing and processing claims efficiently and accurately, ensuring compliance with regulations. Utilizes negotiation skills to achieve fair settlements and maintain client trust. Track record of leveraging analytical skills and attention to detail for successful claims management.


Overview

8
8
years of professional experience

Work History

Claims Officer

Petra Fund Services
01.2022 - 03.2025
  • Managed high caseload efficiently, prioritizing tasks based on urgency and importance to meet deadlines consistently
  • Review and process all complete redemption requests within agreed service levels.
  • Communicate all issues associated with requests to the relevant team(s) via CRM/Email.
  • Create, review and process bulk redemption requests received in the system.
  • Save all redemption requests and relevant documents in the appropriate folder.
  • Update all redemption requests with the appropriate statuses.
  • Validate and process default requests from service providers for Petra products. (e.g., EZLoan)
  • Communicate and manage expectations of the supply chain including but not limited to Customer Service, Client Service and Relationship Management
  • Reporting, Reconciliation and Ticketing
  • Generate all appropriate internal and regulatory reports relating to client and customer redemptions.
  • Ensure daily reconciliation of total amounts redeemed and communicate appropriately to the Portfolio team.
  • Respond appropriately to all assigned tickets/emails.
  • Escalate all redemption issues to the appropriate team for redress.
  • Identify fraud and report it.
  • Maintained compliance with regulatory requirements by staying current on industry changes and updating policies accordingly.
  • Developed training materials for new Claims Officers, fostering professional growth and improving team performance.
  • Served as a mentor for junior staff members, offering guidance in navigating difficult situations encountered in the role.

Data Analyst

Rayben Clinic
12.2019 - 01.2022
  • Collected, cleaned, and transformed large datasets to ensure accuracy and usability
  • Analyzed trends and patterns to support business decisions and strategic planning
  • Built interactive dashboards and reports
  • Collaborated with cross-functional teams to define data requirements and improve reporting efficiency
  • Work consultative to integrate the best medical practices into the operation of the medical facility.
  • Generate an account statement using an excel sheet indicating the income and expenses of the facility on daily and monthly basis.
  • Verified data checking for compliance, error and repeat data to ensure data integrity and compliance with internal data governance standards.
  • Utilized data visualization tools to effectively communicate business insights.
  • Quickly learned new processes and systems and kept current with procedural enhancements.

Jnr. Information Processing Officer

Petra Fund Services (Contract Staff)
03.2019 - 12.2019
  • Accurately entered and maintained data in organizational systems, ensuring completeness and consistency.
  • Verified and updated records, supported report generation, and assisted in managing digital and paper files
  • Validate and revalidate all schedules
  • Process and update correct information from clients and customer into CRM
  • Prioritized and organized workload based on risk and severity to meet deadlines.
  • Create unique Petra IDs for client and customers
  • Respond appropriately to all allocated tickets
  • Achieved high levels of customer satisfaction due to timely resolutions of any issues encountered during the processing phase.
  • Effectively utilized software tools for data entry, tracking, analysis, and reporting purposes during application processing tasks.
  • Demonstrated attention to detail when reviewing documents, identifying potential discrepancies or inaccuracies before submission.

Data Entry Officer

Nsawam Government Hospital (Pharmacy)
01.2018 - 03.2019
  • Minimized discrepancies in collected information by conducting thorough research on unclear or incomplete source material prior to entering it into the system.
  • Analyzing data to assist in delivering optimal healthcare management and decision making.
  • Using healthcare data to achieve administrative needs and goals.
  • Understanding data storage and data sharing methods.
  • Investigating data to find patterns and trends.
  • Understanding healthcare business operations.
  • Utilizing different data sources for analyses.
  • Converting data into usable information that is easy to understand
  • Provided timely and accurate updates on the status of assigned projects, ensuring transparency and collaboration among team members.
  • Facilitated smooth operation of daily activities within the department by performing various administrative tasks in addition to data entry responsibilities.

Teacher

GoodLife Innovative Studies (Media School)
11.2018 - 12.2018
  • Develop and issue educational content including notes, tests, and assignments.
  • Supervise classes to ensure all students are learning in a safe and productive environment.
  • Organize supplies and resources for lectures and presentations.
  • Deliver personalized instruction to each student by encouraging interactive learning.
  • Plan and implement educational activities and events.
  • Ensure your classroom is clean and orderly.
  • Prepare and distribute periodic progress reports and semester report cards.

Producer, Field Researcher

Forum For African Women Educationalist (FAWE)/ FAWE FM
09.2017 - 08.2018
  • Travels to field sites to collect and record data and/or samples as appropriate to the specific objectives of the study.
  • Develops or assists in the development of interview schedules; contacts potential subjects to introduce and explain study objectives and protocol, and to arrange interviews, either in person or by telephone.
  • Conducts and records face-to-face and/or telephone interviews with subjects, in accordance with predetermined interview protocol, data collection procedures, and documentation standards.
  • Reviews and edits data to ensure completeness and accuracy of information; follows up with subjects to resolve problems or clarify data collected.
  • Generating concepts for new radio shows.
  • Planning all aspects of a show (eg. scheduling, sourcing and confirming guests).
  • Ensuring everything runs on schedule while the show is on-air.
  • Directing presenters, content makers, assistants and other crew members

Education

Bachelor of Arts - Information Studies

University of Ghana, Legon
Accra, Ghana
01.2017

High School Diploma -

Okuapeamman Senior High School
Accra, Ghana
01.2014

Skills

  • Analytical and critical thinking
  • Excellent research skills
  • Effective communication of ideas, both verbal and written
  • Excellent proficiency in Microsoft Office Suites
  • Excellent customer relation
  • Claims analysis
  • Data Visualization
  • Statistical Analysis
  • Database Management
  • Data Cleaning and Transformation
  • Insurance regulations

Timeline

Claims Officer

Petra Fund Services
01.2022 - 03.2025

Data Analyst

Rayben Clinic
12.2019 - 01.2022

Jnr. Information Processing Officer

Petra Fund Services (Contract Staff)
03.2019 - 12.2019

Teacher

GoodLife Innovative Studies (Media School)
11.2018 - 12.2018

Data Entry Officer

Nsawam Government Hospital (Pharmacy)
01.2018 - 03.2019

Producer, Field Researcher

Forum For African Women Educationalist (FAWE)/ FAWE FM
09.2017 - 08.2018

Bachelor of Arts - Information Studies

University of Ghana, Legon

High School Diploma -

Okuapeamman Senior High School

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