Summary
Overview
Work History
Education
Skills
Timeline
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Stephanie Oxford

The Colony,United States

Summary

Accomplished Business Office Manager at Brookhaven Nursing & Rehab, adept in financial administration and fostering strong relationships. Streamlined authorization processes, enhancing patient care efficiency. Known for exceptional communication and problem-solving abilities, significantly contributing to successful annual audits and improving customer service standards. Skilled in expense reporting and administrative support, committed to continual improvement and results.

Overview

20
20
years of professional experience

Work History

Business Office Manager

Brookhaven Nursing & Rehab
08.2022 - Current
  • Contributed to a successful annual audit by preparing thorough documentation in accordance with regulatory requirements.
  • Updated reports, managed accounts, and generated reports for company database.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Streamlined authorization processes by implementing a centralized tracking system for pending and approved requests.
  • Maintained up-to-date knowledge of insurance policies, enabling accurate evaluation of coverage eligibility criteria for patients.
  • Decreased processing time for authorizations by establishing strong relationships with insurance representatives and case managers
  • Provided exceptional customer service to patients, addressing their concerns related to insurance coverage and authorizations promptly and empathetically.
  • Acted as a resource for clinical staff, providing guidance on insurance requirements and authorization protocols.
  • Maintained consistent follow-up on status of prior authorization requests.
  • Calculated estimated copay based on current insurance benefits.
  • Maintained files and controlled records to show correspondence activities.
  • Gathered records pertinent to specific problems, reviewed for completeness and accuracy and attached records to correspondence as necessary.
  • Organized and detail-oriented with a strong work ethic.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Paid attention to detail while completing assignments.
  • Developed and maintained courteous and effective working relationships.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.

Marketing Director

Brookhaven Nursing and Rehab
03.2021 - 08.2022
  • Built strong relationships with industry professionals and influencers.
  • Oversaw the creation of compelling marketing materials, including brochures, presentations, and social media content.
  • Boosted brand awareness by developing and implementing strategic marketing campaigns.
  • Evaluated competitor activity to inform strategic decision-making within the marketing department.
  • Established partnerships with key industry influencers to amplify brand reach and credibility.

Admissions Director

Brookhaven Nursing and Rehab
07.2016 - 03.2021
  • Responsible for the admissions of a 180 bed skilled nursing facility.
  • Generate 30 to 40 referrals per month from various sources.
  • Maintain bed availability and model rooms for tours.
  • Maintain knowledge of Medicare and Medicaid regulations as well as verifying future patient's insurance and starting precertification.
  • Managed admissions department employees and office functions.
  • Improved communication workflows between admissions and Patients, resulting in faster response times and increased satisfaction among prospective Patients.
  • Increased admissions rates by implementing targeted marketing strategies and outreach efforts

Activity Director

Brookhaven Nursing and Rehab
10.2007 - 07.2016
  • Ensured compliance with state regulations and facility policies by maintaining accurate documentation of activity programs.
  • Developed monthly life enrichment calendar and published electronically and in print.
  • Developed strong relationships with residents and their families, fostering a supportive community environment.
  • Designed wide variety of activities to stimulate interest, involvement, and engagement of patients.
  • Worked with nursing team to identify and document changes in patient mental acuity and physical abilities.
  • Supervised volunteer staff in the planning and implementation of various activities, ensuring a high level of service was consistently provided for all residents.

CNA

Brookhaven Nursing and Rehab
04.2004 - 10.2007
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.

Education

High School Diploma -

Hebron High School
Carrollton, TX
05.2002

Skills

  • Administrative Support
  • Registration paperwork
  • Multitasking
  • Planning and coordination
  • Task Prioritization
  • Admissions oversight
  • Deadline Management
  • Relationship Building
  • Customer Service
  • Excellent Communication
  • Problem-solving abilities
  • Business recordkeeping
  • Sales Support

Timeline

Business Office Manager

Brookhaven Nursing & Rehab
08.2022 - Current

Marketing Director

Brookhaven Nursing and Rehab
03.2021 - 08.2022

Admissions Director

Brookhaven Nursing and Rehab
07.2016 - 03.2021

Activity Director

Brookhaven Nursing and Rehab
10.2007 - 07.2016

CNA

Brookhaven Nursing and Rehab
04.2004 - 10.2007

High School Diploma -

Hebron High School
Stephanie Oxford