Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Interests
Timeline
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STEPHANIE OYE

BURNSVILLE,MN

Summary

Dynamic professional with a proven track record at Firefly Credit Union, excelling in customer service and financial advising. Demonstrated strong problem-solving skills and attention to detail, enhancing client satisfaction through personalized investment strategies. Adept at teamwork and collaboration, contributing to streamlined processes and improved client experiences.

Diligent Consumer Loan Processor with solid background in team-based operations and customer service. Consistently contributed to smooth workflow and enhanced guest experiences. Demonstrated reliability and effective communication skills.

Financial professional with proven track record of delivering comprehensive financial advice and solutions. Known for strong analytical skills and ability to develop effective financial strategies. Collaborative team player with focus on achieving client satisfaction and adapting to changing market conditions.

Overview

5
5
years of professional experience

Work History

Crew Member

McDonald's
04.2025 - 07.2025
  • Collaborated with team members to meet daily operational goals efficiently.
  • Managed cash register transactions accurately, handling customer payments promptly.
  • Maintained cleanliness of work areas, complying with health regulations and policies.
  • Adapted quickly to changing menu items and customer preferences during peak hours.
  • Worked front counter, drive-thru and other areas.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Assisted other team members to achieve goals.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
  • Became familiar with products to answer questions and make suggestions.
  • Enhanced team efficiency by consistently preparing workstations before peak hours.
  • Improved team morale, leading to increased productivity and reduced turnover.
  • Enhanced customer experiences by quickly addressing and resolving complaints.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Documented customer orders and conveyed special requests to kitchen staff.

Laundry Attendant

Mystic Lake Casino
05.2023 - 07.2023
  • Sorted and categorized items for washing based on fabric type and cleaning requirements.
  • Followed established protocols for handling special care items to prevent damage during cleaning.
  • Collaborated with team members to meet departmental goals and enhance workflow efficiency.
  • Adhered to safety standards while operating machinery and performing daily tasks in a fast-paced environment.
  • Supported team members in completing tasks efficiently, fostering a positive and collaborative work atmosphere.
  • Coordinated daily laundry tasks with other team members to maximize efficiency and maintain a smooth workflow.
  • Demonstrated strong attention-to-detail when folding clean linens according to hotel standards.
  • Examined dried clothes to identify stains, tears and issues.
  • Improved laundry efficiency by implementing a streamlined sorting system for various fabric types.
  • Spoke up when improper procedures was done

Student Financial Advisor

Firefly Credit Union
01.2020 - 03.2020
  • Assisted clients in identifying financial goals and developing personalized investment strategies.
  • Conducted comprehensive financial assessments to evaluate client needs and risk tolerance.
  • Educated clients on various financial products, including loans, savings accounts, and investment options.
  • Supported compliance with regulatory requirements by maintaining accurate client documentation.
  • Utilized financial software to analyze market trends and provide informed recommendations.
  • Developed comprehensive financial plans for clients to achieve short-term and long-term goals.
  • Collaborated with team members to streamline processes and improve overall client experience.
  • Increased client satisfaction by providing personalized financial advice and investment strategies.
  • Helped clients make informed decisions about financial future.
  • Educated clients on financial topics and best practices.

Education

Bachelor of Science - Forensic Science

Lake Superior State University
Sault Ste. Marie, MI
05-2026

Skills

  • Customer service
  • Teamwork and collaboration
  • Multitasking and organization
  • Time management
  • Problem-solving
  • Clear communication
  • Attention to detail
  • Basic math
  • Leadership qualities
  • Adherence to policies
  • Teamwork
  • Investment advice
  • Banking
  • Tax law expertise
  • Ethical judgment
  • Financial market knowledge

Affiliations

National Society of Leadership and Success

Upward Bound-DCTC

Languages

Spanish
Limited Working

Interests

  • Supporting STEM education initiatives and mentorship programs
  • Creative Writing
  • Passionate about balancing physical health with mental and emotional wellness
  • Reading
  • Fundraising Events
  • Team Sports
  • Historical Exploration
  • I like working with my hands and fixing things
  • Music
  • I enjoy sketching and drawing, which helps improve my creativity and attention to detail
  • Personal Development and Self-Improvement

Timeline

Crew Member

McDonald's
04.2025 - 07.2025

Laundry Attendant

Mystic Lake Casino
05.2023 - 07.2023

Student Financial Advisor

Firefly Credit Union
01.2020 - 03.2020

Bachelor of Science - Forensic Science

Lake Superior State University

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