Summary
Overview
Work History
Skills
Languages
Timeline
Generic

Stephanie Padron

Fort Lauderdale

Summary

Motivated and detail-oriented communications professional with over five years of experience in administration, customer service, and member relations. Skilled in office management, scheduling, CRM systems, and work-related events coordination, as well as assistance. Adept at engaging people, facilitating communication across diverse groups, and providing exceptional support to teams, clients, and members. Multilingual in English, Spanish, and Portuguese, with a proven ability to foster collaboration, streamline processes, and achieve outstanding results in dynamic professional environments.

Overview

7
7
years of professional experience

Work History

Administrative Assistant

PrideStaff & The BACCF
Fort Lauderdale
12.2024 - 07.2025
  • Supported operations of a professional membership-based organization through office administration, scheduling, and event assistance.
  • Served as a point of contact between staff, members, and external partners, facilitating clear and timely communication.
  • Assisted in planning, setting up, and executing special events, both in-person and virtual.
  • Managed CRM data entry, article posting/editing, and member records for improved accuracy and engagement.
  • Coordinated advertising and promotional activities to boost community involvement.
  • Leveraged trilingual communication skills (English, Portuguese, Spanish) to support member and partner engagement. As well as helping translate in meetings and assisting team members with English/Spanish.
  • Contributed to a collaborative, team-focused environment by supporting colleagues and maintaining strong client relations.
  • Organized office supplies and ensured inventory was adequately stocked.
  • Supported event planning by coordinating logistics and vendor communications.
  • Answered phone calls and emails to provide information regarding the Brazilian American Chamber of Commerce of Florida.
  • Handled confidential documents in an organized fashion according to established protocol.
  • Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
  • Answered questions from customers regarding products and services offered by the company.
  • Scheduled appointments between clients and customers and internal staff members.
  • Processed invoices for payment using accounting software applications within CRM system.
  • Updated contact lists of members regularly when changes occur in with employee status or contact information.
  • Conducted research on various topics as requested by management.
  • Compiled data from various sources into organized reports for review by management team.
  • Maintained accurate records and files using electronic filing systems.
  • Communicated with clients to address inquiries and provide support.

Private Duty Scheduler

The Palace Group
Fort Lauderdale
10.2023 - 12.2024
  • Developed and maintained detailed schedules for private-duty clients, ensuring efficient service delivery.
  • Acted as a liaison between clients and caregivers, resolving issues, and managing changes with professionalism.
  • Collaborated with project managers to prioritize tasks according to urgency and importance.
  • Scheduled and confirmed appointments for new hires, and also coordinated a building tour (three different buildings and different levels of care). Also, company guidelines were discussed.
  • Worked closely with project managers to prioritize tasks according to importance and urgency levels.
  • Assisted in keeping maintained accurate records of all tasks completed by the team.
  • Provided guidance, assurance, and advice to family members and patients in relation to scheduling.
  • Translated to management in Portuguese, Spanish, and English for coworkers, clients, and employees.
  • Answered phones and routed voicemails to respective employees.
  • Assisted organizational efforts by filing, entering data and answering phones.
  • Greeted guests and vendors to assist in navigating space.

Concierge

The Palace Group
Fort Lauderdale
04.2021 - 11.2023
  • Oversaw front desk operations, greeting guests, and handling inquiries with a professional demeanor.
  • Assisted residents and visitors with various needs, fostering a welcoming and supportive environment.
  • Managed phone, email, and in-person inquiries with prompt, friendly service.
  • Provided exceptional guest service and addressed inquiries promptly.
  • Coordinated reservations and transportation for guests efficiently.
  • Managed special requests to enhance guest experience effectively.
  • Maintained up-to-date knowledge of local attractions and services.
  • Developed positive relationships with guests to foster loyalty.
  • Handled all mail and package deliveries for the Assisted Living Building, keeping items secure. Delivered multiple times a day.
  • Handled complaints from customers in an efficient manner while working toward satisfactory resolutions, and worked alongside management.
  • Directed incoming calls and messages to appropriate staff or residents.
  • Maintained a professional presence at the front desk area by adhering to dress code standards.
  • Trained new staff members on proper policies as a concierge or front desk team member, and procedures related to customer service delivery.
  • Responded promptly to all customer inquiries, as well as to residents and family members, via telephone, email, or face-to-face contact, while maintaining a friendly demeanor.
  • Answered guest questions regarding local area, facilities and amenities.
  • Acknowledged and greeted guests entering or leaving building, promoting pleasant environment. Elopement risks were also monitored and reported to the nursing department if anything arose.
  • Maintained guest privacy and building reputation by keeping information confidential.
  • Conducted regular inspections of lobby areas to ensure cleanliness is maintained at all times.
  • Entered work orders using the CRM system for housekeeping, pest control, and maintenance issues or work orders.
  • Assisted management with new residents and their families with moving and directing moving companies to the needed apartment.
  • Offered personalized concierge services, such as booking in-house spa appointments or arranging transportation needs for guests (medical or leisure).
  • Handled complaints from customers in an efficient manner while working towards satisfactory resolutions.
  • Explained how the TV remote, heating and cooling, WiFi access, etc., work to new residents and their guests.
  • Relieved front desk/concierge to assist team members.
  • I would assist the nursing department with various projects.
  • Event planning and work events. I would assist the Activities Director.
  • I was appointed by management to accompany/supervise residents on a group outing using company transportation for the Activities Department.
  • Built detailed knowledge of locations in Broward County, or in-house details, to thoroughly answer guests' questions.
  • I would assist scheduled performers, lecturers, etc., in getting settled for performances, and assist in setting up equipment for special programs, meetings, and entertainment for residents and their guests.
  • Offered the guests and appointments of the Sales Department beverages and refreshments upon check-in. I also have assisted the Sales department on detailed tours of the building.
  • Assisted building management with organizing and distributing monthly financial statements for in-house delivery or mail delivery. Would stamp manually, one by one, using a stamp machine.

To-Go Specialist & Hostess

Chili’s Restaurant
Weston
11.2018 - 03.2020
  • Managed to-go orders, ensuring accuracy and timeliness to enhance customer satisfaction.
  • Greeted and seated guests, contributing to a smooth dining experience.
  • Supported kitchen staff with preparation tasks as needed.
  • Coordinated with kitchen staff to ensure timely order fulfillment.
  • Managed customer interactions, addressing inquiries and concerns professionally.
  • Maintained cleanliness and organization of the to-go area throughout shifts.
  • Assisted in training new team members on procedures and service standards.
  • Ensured compliance with food safety standards during preparation and handling tasks.
  • Processed payments for take-out orders using POS system or credit card machine accurately and efficiently.
  • Verified accuracy of all orders before packing them into bags or containers for take-out.
  • Checked during and after production to verify order accuracy and confirmed side, napkin and utensil quantities.
  • Kept track of inventory levels and restocked shelves with supplies such as condiments, napkins and utensils.
  • Maintained cleanliness of the restaurant by wiping tables, sweeping floors, cleaning windows, counters and other surfaces as needed.
  • Filled faxed, mobile and online orders accurately, efficiently, and on-time.
  • Performed opening duties including setting up workstations with required supplies and equipment.

Cashier & Sales Associate

Bath & Body Works
Pembroke Pines
06.2018 - 08.2018
  • Delivered excellent customer service by assisting with product selections and transactions.
  • Maintained store cleanliness and organization to support sales.
  • Answered customer calls regarding products, orders, and store information.

Skills

  • Office Administration & Personal Assistance
  • Customer Service & Member Relations
  • CRM Data Management (Confidential records or data management)
  • Event Planning, Setup, & Execution (In-person & Virtual)
  • Scheduling & Calendar Management
  • Microsoft Office experience
  • Internal communications
  • Multi-line phone systems
  • Client relations
  • Problem solving
  • Multilingual Communication(Trilingual Communication) : English, Spanish, Portuguese
  • Cross-functional Teamwork & Collaboration
  • Public Engagement & Effective Communication
  • Customer service
  • Relationship building
  • Written communication
  • Team collaboration
  • Sensitive material handling
  • Multi-line telephone system operation

Languages

Portuguese
Native/ Bilingual
Spanish
Native/ Bilingual
English
Native/ Bilingual

Timeline

Administrative Assistant

PrideStaff & The BACCF
12.2024 - 07.2025

Private Duty Scheduler

The Palace Group
10.2023 - 12.2024

Concierge

The Palace Group
04.2021 - 11.2023

To-Go Specialist & Hostess

Chili’s Restaurant
11.2018 - 03.2020

Cashier & Sales Associate

Bath & Body Works
06.2018 - 08.2018

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Stephanie Padron