Stephanie Paez
McAllen,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Determined to seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Sales Associate
The Home Depot Store 0516
09.2019 - Current
- Active associate in the garden department where physical labor is mandatory.
- Prepared merchandise for sales floor by pricing or tagging.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Coached new hires to better prepare them for what the job entails and what is to be expected of them and the work they put in.
- Obtained licenses to operate heavy machinery such as the forklifts, reach trucks, order picker, electric ladders and electric pallet jacks.
Volunteer Firefighter
Edinburg Fire Depratment
06.2021 - 06.2023
- Operated fire hoses, hydrants and extinguishers to eliminate fire and prevent from spreading.
- Collaborated with other emergency responders on scene to establish adequate fire suppression.
- Participated in community outreach programs to raise awareness of fire prevention and safety measures.
- Participated in physical fitness and training programs to maintain preparedness and stamina for fire rescues.
- Documented emergency calls and equipment maintenance to enable tracking history and maintain accurate records.
- Educated public and community members on fire safety and prevention methods to provide life-saving techniques.
- Performed equipment and vehicle checks to maintain emergency readiness.
- Assisted with regular maintenance of firefighting equipment.
- Operated hoses, pumps, ladders and other firefighting equipment.
- Laid and connected hoses, held nozzles and directed water streams as part of fire suppression activities at active scenes.
- Inspected apparatus, equipment, grounds, and stations for proper order and condition.
Undergraduate Student Intern
Mercedes Police Department
06.2022 - 08.2022
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
- Reported back to the chief of police to receive day-to-day tasks and responsibilities.
- Gained operational knowledge and supported departmental needs.
- Provided clerical support, addressing routine, and special requirements.
- Planned, prepared and participated in weekly meetings and events organized for the City of Mercedes, by those in Community Outreach.
- Took meeting notes and compiled paperwork (logs) for class.
- Joined police officers on patrol via ride-alongs.
- Assisted in fingerprinting for a burglary case.
Information Technology Assistant
UTRGV
08.2021 - 12.2021
- Assisted professors in identifying issues and explained solutions to restore service and functionality in their classrooms.
- Used web based systems to manage and process support actions and received requests through phone. At times having to deliver assistance in person.
- Monitored systems in operation and quickly troubleshot errors.
- Resolved diverse range of technical issues across multiple systems and applications for professors.
- Documented support interactions for future reference.
- Collaborated with supervisors to escalate and address professors inquiries or technical issues.
Volunteer Photographer/Computer Technician
911 Ministries
03.2019 - 12.2021
- Volunteer at 911 Ministries - Photographer/ Computer Tech
- Digitally edited photos to enhance appearance.
- Managed and organized photo database using consistent naming conventions and key-wording for search optimization.
- Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
- Performed troubleshooting to correct computer hardware and software malfunctions.
Restaurant Server
Cordon’s Taste of Chicago
05.2017 - 08.2019
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Greeted new customers, discussed specials, and took drink orders.
- Bussed and reset tables to keep dining room and work areas clean.
- Served food and beverages promptly with focused attention to customer needs.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Checked guests' identification before serving alcoholic beverages.
Education
Bachelor of Science - Criminal Justice
University of Texas At Rio Grande Valley
Edinburg12.2022
Diploma -
Mission High School
Mission, TX01.2016
Skills
- Money Handling
- Order Processing
- Customer Service
- Time Management
- Problem-Solving
- Relationship Building
- Ability to Lift 40 Pounds
- Strong Communication and Interpersonal Skills
- Computer Proficiency and Microsoft Office
- Retail Store Operations
- POS System Operation
- Product Knowledge
- Store Opening and Closing
- Complaint Management
- Dispute Mediation
- Stocking and Receiving
- Teamwork and Collaboration
- Safe Equipment Operation
- Forklift Operation
Languages
Spanish
Professional Working
Timeline
Undergraduate Student Intern
Mercedes Police Department
06.2022 - 08.2022
Information Technology Assistant
UTRGV
08.2021 - 12.2021
Volunteer Firefighter
Edinburg Fire Depratment
06.2021 - 06.2023
Sales Associate
The Home Depot Store 0516
09.2019 - Current
Volunteer Photographer/Computer Technician
911 Ministries
03.2019 - 12.2021
Restaurant Server
Cordon’s Taste of Chicago
05.2017 - 08.2019
Bachelor of Science - Criminal Justice
University of Texas At Rio Grande Valley
Diploma -
Mission High School
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