Summary
Overview
Work History
Education
Skills
Timeline
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Stephanie Palacios-Ponce

Woodbridge,VA

Summary

Dedicated Administrative professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

3
3
years of professional experience

Work History

Assistant Administrator

G.A.R Contractors
Manassas, VA
01.2022 - Current
  • Performed routine clerical tasks by scanning, filing and copying documents.
  • Maintained digital databases, physical files and area logs.
  • Arranged conference rooms and facilities to prepare for meetings.
  • Tracked expenses, processed invoices and completed other related accounting tasks.
  • Performed routine analysis and calculations to process data for internal reports.
  • Managed purchasing, stocking and organizing inventory.
  • Calculated hours and submitted payroll to achieve timely distribution of funds for 50-person team.
  • Documented all communication between relevant stakeholders such as vendors, departments and customers.
  • Evaluated correspondence, contracts and other business documentation for accuracy.
  • Boosted customer experiences by delivering superior customer service, issue resolution and merchandising.
  • Collected, arranged and input information into database system.
  • Generated reports detailing findings and recommendations.
  • Educated staff on organizational mission and goals to help employees achieve success.

Project Coordinator

G.A.R Contractors
Mannassas, VA
01.2021 - 01.2022
  • Kept projects on schedule by managing deadlines and adjusting workflows.
  • Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
  • Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
  • Gathered requirements for ongoing projects and organized details for management use.
  • Tracked hours and expenses to keep project on task and within budgetary parameters.
  • Transitioned projects from estimation and pre-construction phase to well-defined project execution plan.
  • Maintained open communication by presenting regular updates on project status to customers.
  • Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.

Assistant Administrator

Eagle Air Conditioning
Manassas, VA
02.2020 - 12.2020
  • Delivered clerical support by handling range of routine and special requirements.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
  • Coordinated communications, financial processing, registration, recordkeeping and other administrative functions.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.
  • Maintained open communication with customers to foster positive relations and provide updates on issues.

Desktop Support Intern

WilmerHale
Washington, DC
07.2019 - 01.2020
  • Performed patch qualification-related tasks.
  • Answered and directed telephone calls to correct staff member.
  • Troubleshot and diagnosed issues with hardware and software
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Configured hardware, devices and software to set up work stations for employees.
  • Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
  • Helped streamline repair processes and update procedures for support action consistency.
  • Maintained servers and systems to keep networks fully operational during peak periods.

Education

Year Up - Information Technology

Northern Virginia Community College
Annandale, VA
01.2020

Skills

  • Data Integrity
  • Financial Documentation
  • File Management
  • Payroll Processing
  • Payment Processing
  • Document Control
  • Customer Inquiries
  • Inventory Purchasing
  • Data Entry Skills
  • Office Management
  • Office Supplies and Inventory
  • Administrative Support

Timeline

Assistant Administrator

G.A.R Contractors
01.2022 - Current

Project Coordinator

G.A.R Contractors
01.2021 - 01.2022

Assistant Administrator

Eagle Air Conditioning
02.2020 - 12.2020

Desktop Support Intern

WilmerHale
07.2019 - 01.2020

Year Up - Information Technology

Northern Virginia Community College

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Stephanie Palacios-Ponce