Summary
Overview
Work History
Education
Skills
Certifications and Trainings
Research Experience
Timeline
Volunteer

Stephanie N. Palmer

Irvine,CA

Summary

Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Value building positive rapport, inspiring trust and guiding teammates toward achievement of organizational goals. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership.

Overview

14
14
years of professional experience
6
6
years of post-secondary education

Work History

Children’s Advocate Team Leader

Human Options
Orange County, CA
08.2019 - Current
  • Exceeded projected program outcomes through increased rates of children’s school readiness (80% of clients), positive social interactions (100% of clients), emotional regulation (80% of clients), access to health assessments (100% of clients), and parenting skills (75% of clients).
  • Demonstrated knowledge of company mission and goals through mentorship of employees and interns in reaching objectives aligned with company core values. Train and supervise 20 UCI interns, 4 CSUF interns, 2 BASW CSULB interns, and 5 volunteers to lead evidence-based curriculums for youth participating in Human Options Residential Children’s Programs (Incredible Years, Safe Dates, A Window Between Worlds, P.R.I.D.E. Skills).
  • Implemented individual case plans for children and families by advocating for resources regarding crisis intervention, therapeutic interactions, educational success, extracurricular activity engagement, and social-emotional skill building.
  • Utilize trauma-informed care and culturally diverse services to train clients, donors, community members, school officials, and social service workers about impacts of domestic violence on youth, teen dating violence, preventable techniques to decrease violence at home, and youth safety planning.

Caregiver Provider

24HR HomeCare, LLC
Fullerton, CA
05.2017 - 09.2021
  • Accelerated communication and life skills by 40% for school-aged clients with developmental disabilities (toilet training, requesting assistance, emotional regulation, grooming, etc.)
  • Facilitated meaningful conversation, socialization and physical activity while providing personal care assistance.
  • Monitored client vital signs, administered medications and tracked behaviors to keep wellness team well-informed.


Study Coordinator

Dr. Sarah Pressman's STEP Lab
Irvine, CA
09.2017 - 01.2020
  • Collaborated with principal investigator and STEP ((Stress, Emotion and Physical Health) Lab partners to facilitate daily trial activities and comply with research protocols.
  • Trained 26 undergraduate research assistants to screen patient records, databases and referrals to identify prospective candidates for Stress, Emotion, and Energy study.
  • Supervised researchers to follow informed consent processes, maintain confidential records, follow research protocols, and gather, process and ship lab specimens.
  • Identified issues, analyzed information and provided solutions to problems.

UROP Ambassador Fellow & Resident Advisor

UCI Undergraduate Research Opportunities Program
Irvine, CA
06.2018 - 09.2019
  • Orchestrated weekend workshops to develop 120 International South Korean student professional resumes, UCI I-SURF research presentations, and master oral and written English communication skills. Coached students in leadership development, student-faculty networking, and organized referrals and resources in Southern California.
  • Produced accurate office files, updated spreadsheets and crafted presentations regarding undergraduate research opportunities to support executives and boost team productivity.
  • Successfully implemented organizational methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.

UCI SAGE Scholar

Student Achievement Guided By Experience Program
Orange County, CA
10.2017 - 06.2019
  • Consulted with families residing in Human Options Residential Programs to deliver client-specific resources based on conducted intake students.
  • Liaised with local schools and OC organizations on client's behalf to ensure educational success and youth well-being.
  • Maintained detailed records of program services by entering data and client information into agency database.
  • Co-presented at biannual Human Options 40-Hour Domestic Violence Advocate Training on Impacts of Domestic Violence on Children. Presentation detailing child abuse, child development, and psycho-educational interventions utilized in Human Options Children’s Program (4 presentations).

Behavioral Technician

Behavioral Concepts
Laguna Hills, CA
01.2017 - 05.2017
  • Directed family-centered, strengths-based, culturally competent and individualized intakes and assessments for 10 clients diagnosed with neuro-developmental disorders (Autism, Asperser's syndrome, and Down's syndrome).
  • Guided clients in effective therapeutic exercises integrated from Applied Behavioral Analysis (ABA), Pivotal Response Treatment, and Natural Language Paradigm to improve client's level of functioning and establish both short and long-term goals.

Shift Supervisor

Starbucks Coffee Company
San Juan Capistrano, CA
01.2016 - 08.2016
  • Daily cash controller on shift for $1,200; Conducted daily inventory to ensure store was able to provide high-quality service to customers and delegated tasks to take advantage of individual abilities and meet expected demands.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction. Utilized social-emotional skills to ensure work-place mission of unconditional positive regard for customers and fellow partners by fostering efficient communication and teamwork.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.

Student Leader

Fullerton College Supplemental Instruction Program
Fullerton, CA
08.2015 - 05.2016
  • Cultivated interactive pedagogy for 50 students in completing General Psychology and English assignments, confidently prepare for exams, and identify and advance underdeveloped skills.
  • Coached and mentored junior tutors on successful teaching strategies and time management.

Education

Bachelor of Arts - Psychology

University of California, Irvine
Irvine, CA
09.2016 - 06.2019

Associate of Arts - Psychology

Fullerton College
Fullerton, CA
07.2013 - 05.2016

Skills

Team Leadership & Development

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Certifications and Trainings

  • OC Human Relations Implicit Bias Training Certification (September 2021)
  • OC Human Relations Conflict Engagement Skills Training Certification (June 2021)
  • National CPR, AED, and First-Aid Certification: Infant, Child, Adult (March 2021 to March 2023)
  • Youth Mental Health First Aid Certification (September 2019 to September 2022)
  • Domestic Violence Advocate Certification(September 2018 to present)
  • OneOC: First Time Supervisor: Fundamentals of Managing Employees (September 2021)
  • APAIT LGBTQ Cultural Competency (August 2021)
  • OC Human Relations: Restorative Language (July 2021)
  • OC Human Relations: Conflict Engagement Skills Training (June 2021)
  • DISC Assessment-Learning your Leadership Style (June 2021)
  • Implicit Bias Training (July 2021)
  • Play Therapy and ACEs Training (March 2021)
  • CSEC 101: Commercial Sexual Exploitation of Children (June 2020)
  • Commercial Sexual Exploitation & Trafficking of Men and Boys: Strategies for Culturally Relevant Engagement (June 2020)
  • Children and Traumatic Stress (June 2020)
  • Prevent Child Abuse Vermont: Nurturing Healthy Sexual Development (May 2020)

Research Experience

  • Palmer, S.N. (June 2019). Stress, Emotion and Energy. Presentation at UCI Research Symposium.
  • Palmer, S.N. & Niculae, F.J. (September 2016). Alumni panel experts addressing research experience at Fullerton College and presenting such research at Psychological Conventions. Fullerton College’s Annual Psychology Day.
  • Brutlag, I., Niculae, F.J., & Palmer, S.N. (September 2016). The value of student research and conference presentations. Presentation at Fullerton College’s Annual Psychology Day.
  • Palmer, S.N., Niculae, F.J., & Kyle, D.J. (May 2016). Perception of a professor’s mindset: The effect of an ethnic-sounding name. Poster presentation at the 28th Annual Association of Psychological Sciences Convention in Chicago, Illinois.
  • Niculae, F.J., Palmer, S.N., Kyle, D.J. (April 2016). The effect of an ethnic-sounding name on perceptions of a professor’s mindset. Poster presentation at the Western Psychological Association 98th Annual Convention in Long Beach, CA.
  • Kyle, D.J., Brutlag, I., Garcia, M., Niculae, F.J., Obregon, A., Palmer, S.N., & Salmon, C. (April 2016). The value of student research and conference presentations in honors courses. Symposium presentation at the 43rd Annual Western Regional Honors Conference in Riverside, CA.
  • Palmer, S.N., Niculae, F.J., Garcia, M., Salmon, C., Raja, S., Kyle, D.J., & Obregon, A. (October 2015). The value of student research and conference presentations. Presentation at Fullerton College’s Annual Psychology Day.
  • Palmer, S.N., Niculae, F.J., Kyle, D.J., Obregon, A., Garcia, M., & Raja, S. (April 2015). Research on tapping and laughing to reduce stress. Community research presentation at Fullerton College, CA.

Timeline

Children’s Advocate Team Leader

Human Options
08.2019 - Current

UROP Ambassador Fellow & Resident Advisor

UCI Undergraduate Research Opportunities Program
06.2018 - 09.2019

UCI SAGE Scholar

Student Achievement Guided By Experience Program
10.2017 - 06.2019

Study Coordinator

Dr. Sarah Pressman's STEP Lab
09.2017 - 01.2020

Caregiver Provider

24HR HomeCare, LLC
05.2017 - 09.2021

Behavioral Technician

Behavioral Concepts
01.2017 - 05.2017

Bachelor of Arts - Psychology

University of California, Irvine
09.2016 - 06.2019

Shift Supervisor

Starbucks Coffee Company
01.2016 - 08.2016

Student Leader

Fullerton College Supplemental Instruction Program
08.2015 - 05.2016

Associate of Arts - Psychology

Fullerton College
07.2013 - 05.2016
Stephanie N. Palmer