Stephanie Pandiella
Wesley Chapel,USA
Summary
Seeking a challenging experience where I can apply my skills and experience in a new role.
Overview
17
17
years of professional experience
Work History
Human Resources Generalist
Pioneer Health (position Was Eliminated)
10.2024 - 01.2025
- Human Resources Generalist for Pioneer Health Corporate reporting directly to the Chief Operating Officer
- Responsibilities include: supporting the leadership team with daily Human Resources (HR) functions: recruitment, onboarding/ credentialing, orientation, benefits, payroll support, and administering company policies and procedures
Volunteer Coordinator
AdventHealth
02.2020 - 10.2024
- Promotes, recruits, screens, selects, and onboards hospital's new adult, college students, and teen volunteers
- Ensure volunteers are in compliance with hospital's service standards, dress code, initial and ongoing education/competencies and performance reviews, and health screening/vaccination requirements
- Monitors daily attendance and provides supervision to volunteers to support departmental needs and enhance the patient experience
- Recommends and coordinates recognition programs to thank and acknowledge volunteers for the services provided
- Conducts rounding to ensure volunteer and staff engagement and satisfaction
- Follows established volunteer program policies and procedures to ensure compliance with all related legal and regulatory standards including but not limited to AHCA, OSHA, DNV/NIAHO, etc
Surgical Coordinator
USF Health
03.2019 - 02.2020
- Coordinate the clinical encounters of patients, including clinical appointments, authorizations, and surgery scheduling
- Serves as the primary administrative contact for patients, facilitating patient needs with care team (e.g., Provider, Resident, Nurse, Mid-Level)
- Ensures optimized clinic schedule for providers, including template management, guidelines and working with Medical Assistants to ensure patients are scheduled appropriately
- Works closely with Revenue Cycle Operations to facilitate both authorizations and co-pay/co-insurance notification and collection
- Provides excellent customer service by responding to telephone calls and inquiries in a timely fashion, using active listening and kind, informed responses
- Engages positively with other Practice Plan groups to deliver world-class service to the patient and to internal customers
Patient Representative
Tampa General Hospital
01.2014 - 03.2019
- Serves as a liaison for patients and families primarily for Cardiovascular/Transplant Surgical Services
- Adhere to HIPAA regulations
- Addresses concerns and provides support and courtesy services for visitors and family members
- Works one on one with Surgeons to relay patient information to families
Human Resources Specialist
Tampa General Hospital
11.2008 - 01.2014
- Worked in a fast-paced setting within an organization consisting of roughly 7,000 employees
- Performed all data entry for the purpose of accurately updating employee information
- Had sole responsibility of processing all employee demographics, termination paperwork, employee's yearly evaluations and information concerning FMLA
- Created reports to be used hospital-wide by management
- Conducted interviews with newly hired employees to coordinate orientation and starting dates
- Processed all paperwork necessary to ensure new hire candidates were qualified and cleared to start work, including conducting background checks
- Presented Human Resources information at new hire orientation on a monthly basis
- Worked in the Human Resources reception area on a regular basis, providing friendly assistance to employees and applicants, and answering a heavy volume of phone calls
Human Resources Clerk
Tampa General Hospital
11.2007 - 01.2008
- Sets up and maintains files, logs, and office equipment
- Collects employee information for subpoenas as needed
- Compiles reports as requested by department
- Performs reception duties, such as answering a multi-line phone
- Proficient in Microsoft word and excel
- Handles confidential information in a professional manner
Education
Diploma -
American Academy
Miami, FLN/A -
Hillsborough Community College
Tampa, FL01.2014
Skills
- Employee onboarding
- HR policies implementation
- HRIS systems
- Benefits administration
- Records management
- Knowledgeable in all HR systems
- Employee file management
- Recruitment
- Talent acquisition
- New employee orientations
- Onboarding processes
- Background checks
- Staff orientation
Timeline
Human Resources Generalist
Pioneer Health (position Was Eliminated)
10.2024 - 01.2025
Volunteer Coordinator
AdventHealth
02.2020 - 10.2024
Surgical Coordinator
USF Health
03.2019 - 02.2020
Patient Representative
Tampa General Hospital
01.2014 - 03.2019
Human Resources Specialist
Tampa General Hospital
11.2008 - 01.2014
Human Resources Clerk
Tampa General Hospital
11.2007 - 01.2008
Diploma -
American Academy
N/A -
Hillsborough Community College
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