Stephanie Paoli
Cincinnati,Ohio
Summary
Skilled in identifying growth opportunities and enhancing customer satisfaction through effective problem-solving. Successfully led initiatives that improved operational efficiency and fostered strong client loyalty.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Success Manager - Mid Market
ConstructConnect
Cincinnati, OHIO
03.2021 - Current
- I represented the company at the World of Concrete trade show, promoting AI-powered solutions.
- Delivered exceptional customer service to enhance client satisfaction and loyalty.
- Managed customer accounts by addressing inquiries promptly and resolving issues.
- Resolved complaints while upholding high standards of customer satisfaction.
- Monitored usage data and engagement metrics to pinpoint growth opportunities.
- Identified upselling and cross-selling opportunities to increase revenue potential.
- Conducted product training sessions to empower customers.
Team Lead - Business Development
ConstructConnect
Cincinnati, OHIO
04.2020 - 03.2021
- Directed a team of senior business development professionals to refine product features and pricing strategies.
- Transformed team dynamics through innovative initiatives, significantly increasing operational efficiency.
Sr. Business Development Representative
ConstructConnect
Cincinnati, OHIO
09.2019 - 04.2020
- Used knowledge of company products and services to recommend solutions for new potential clients.
- Built and maintained a pipeline that supported monthly, quarterly, and annual goals.
Jr. Business Development Representative
ConstructConnect
Cincinnati, OHIO
06.2019 - 08.2019
- Reached out to potential customers by phone or email to develop relationships, fostering lead generation, and organizing virtual meetings.
Marketing / Sales Internship
AUL Corp.
Napa, CALIFORNIA
07.2018 - 08.2018
- Gained experience, exposure, and knowledge of career-specific procedures and systems.
- Participated in team meetings and brainstorming sessions to contribute ideas and insights that attributed to developing strong organizational skills.
Education
BBA - MARKETING WITH MINOR IN SALES
University of Cincinnati
Cincinnati, OH, US06.2019
Skills
- Communication skills
- Client relations and account management
- Customer retention strategies
- Business development
- Problem solving
- Time management
- Team building
- Sales proficiency and negotiation tactics
- Customer onboarding and email campaigns
- Salesforce expertise
Volunteer Experience
Ronald McDonald House of Charity, ConstructConnect's annual golf outing. Cincinnati, OH, 08/01/20 - 08/01/23, Fundraiser Event Assistant
Awards
ConstructConnect Team Lead of the Year, Stephanie Paoli, 2021
Certification
Certificate of Completion in Ethical Training | BBB
Timeline
Customer Success Manager - Mid Market
ConstructConnect
03.2021 - Current
Team Lead - Business Development
ConstructConnect
04.2020 - 03.2021
Sr. Business Development Representative
ConstructConnect
09.2019 - 04.2020
Jr. Business Development Representative
ConstructConnect
06.2019 - 08.2019
Marketing / Sales Internship
AUL Corp.
07.2018 - 08.2018
BBA - MARKETING WITH MINOR IN SALES
University of Cincinnati
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