Stephanie Parham

Started as a dental assistant in 2008 -assisting the doctors with a variety of procedures with professional skilled care

Performed routine as well as emergency maintenance work on the equipment - sterilizers, computers, soft tissue laser, water lines, cerec 3d imaging computers and cerec ovens.

Recorded all maintenance in goggle docs spreadsheet

Keep binders up to date with proper paperwork needed for radiology and OSHA inspections

Scheduled radiology calibrations

Added on to my duties as a treatment and scheduling coordinator in 2012-Organizing patients treatment plans to review with them and inserting into an excel tracker

Helping them understand their treatments by educating them on the importance of the treatment, how it will make them feel afterwards.

Answering any questions he/she may have about the procedure, letting them know about the highly educated & caring team that will be completing their care.

Calculate & reviewing financials with the patients - their dental insurance benefits and/or helping customize payment arrangements.

Collection of payments.

Strategically scheduling the patients to fit the office and patient goals.

Maintaining communication with patients via email, text and phone calls.

In 2017 was promoted to Clinical Manager which included all the above duties as well as -

Over seeing the clinical team- directing a daily huddle to review and plan for an organized day.

Communicate with the team and assist when and with a variety of needs so the appointments flow in a timely manner.

Support the team and patients maintain a positive experience and relationship

Review the days schedule

Prepare set ups to help the day run organized and timely

Happily greet and seat patients

Review patient files such as medical history's, chief complaints

Taking patient radiographs and intra oral photos

Documenting & organizing patient files

Assisting the doctor or hygienist by entering notes, treatment needs, periodontal recordings

Dismissing patients

Sterilizing instruments, sanitizing the operatory

Clean and shut down the office at the end of each day

Helping out other team members front and clinical with any extra to help them keep on time.

Greeted customers kindly & completed customer orders with excellent customer service

Took customer orders & organized the orders for proper pickup such as the party trays, holiday hams, turkeys and sides

Completed store inventory

Placed orders to ensure we had proper amount to fulfill orders and day to day sells

Reviewed the orders coming in with the venders to assure all orders came in correctly

Processed and received customer payments responsibly