Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Stephanie Parham

Carlsbad

Summary

Dynamic professional with a strong work ethic and exceptional customer service skills, honed at CNB Bank. Proven ability to enhance customer satisfaction through efficient cash handling and personalized service. Adept at multitasking and fostering team collaboration, resulting in improved operational efficiency and client loyalty. Committed to delivering outstanding results in fast-paced environments.

Professional banking specialist prepared to excel in financial transactions and customer service. Skilled in handling cash, balancing ledgers, and maintaining security protocols. Strong focus on team collaboration and achieving operational efficiency. Reliable, adaptable, and driven to meet and exceed client expectations.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Teller

CNB Bank
12.2024 - Current
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Processed customer transactions promptly, minimizing wait times.
  • Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
  • Assisted customers with account inquiries, resolving issues promptly and professionally.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
  • Improved customer satisfaction by providing efficient and accurate transaction processing.
  • Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
  • Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
  • Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
  • Answered telephone inquiries on checking and savings accounts, loans, and safety deposit boxes.
  • Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
  • Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.
  • Monitored and reported suspicious activity in line with bank security policies.
  • Provided training to new tellers on bank procedures, systems, and customer service best practices.
  • Handled complex transactions such as wire transfers, foreign currency exchanges, stop payments, and account transfers with accuracy and efficiency.
  • Collaborated effectively with other departments as needed to resolve outstanding issues or complete complex tasks for customers.
  • Reinforced customer trust by providing accurate account information and transaction confirmations.
  • Reduced errors in transaction processing by implementing double-check system for large withdrawals and deposits.
  • Enhanced team knowledge by sharing best practices in cash handling and customer service.
  • Strengthened customer loyalty with personalized service and attention to detail in transaction processing.
  • Arranged monies received in cash boxes and coin dispensers according to denomination.
  • Performed account maintenance by closing out accounts and changing customer addresses.
  • Trained new hires on customer service policies and procedures.

Receptionist

Franklin Veterinary Clinic
08.2024 - 12.2024
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Corresponded with clients through email, telephone, or postal mail.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.

Bakery Owner

Mini Aprons
05.2010 - 09.2023
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
  • Trained and motivated employees to perform daily business functions.
  • Implemented marketing strategies to increase brand awareness and attract new customers.

Education

Fort Walton Beach High School
Fort Walton Beach
05-2004

Skills

  • Exceptional customer service
  • Strong work ethic
  • Professionalism and courtesy
  • Excellent time management skills
  • Approachable
  • Positive
  • Cash handling expertise
  • Goal-oriented focus
  • Patience and empathy
  • Banking

Certification

Notary.

Timeline

Teller

CNB Bank
12.2024 - Current

Receptionist

Franklin Veterinary Clinic
08.2024 - 12.2024

Bakery Owner

Mini Aprons
05.2010 - 09.2023

Fort Walton Beach High School

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