Versatile Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results.
Overview
13
13
years of professional experience
Work History
ADMINISTRATIVE OPERATIONS COORDINATOR
STHREE
04.2022 - Current
Provided direction and guidance to internal teams in order to achieve targets.
Introduced new methods, practices, and systems to reduce turnaround time.
Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
Implemented troubleshooting, root cause analysis and issue resolution.
Oversaw day-to-day operations of large teams across several sites.
Analyzed department metrics and performance and reported findings to management.
Encouraged and promoted ideas aligned to business needs and benefits.
Negotiated with distributors to find quality products and best prices.
Organized meetings for executives and coordinated availability of conference rooms for participants.
Conducted ongoing reviews of program financial systems to assess cost control measures.
Administrative Assistant
New York Presbyterian/Weill Cornell Medical Center
05.2018 - 09.2021
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Restocked supplies and placed purchase orders to maintain adequate stock levels.
Executed record filing system to improve document organization and management.
Scheduled office meetings and client appointments for staff teams.
Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
Assisted development and implementation of new administrative procedures.
Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
PHLEBOTOMY COORDINATOR
New York Presbyterian/Columbia Medical Center
09.2014 - 05.2018
Supervised employees at multiple sites and reporting locations to maintain consistent practices across company.
Developed and implemented training processes to achieve high quality of care for patients.
Notified management of compliance and workplace safety issues from department and recommended simple solutions.
Performed tasks as member of line staff to reduce wait time.
Interviewed and hired phlebotomists and office personnel for [Type] company.
Complied with internal SOPs and external regulations to achieve compliance, accuracy and efficiency in testing and administration of [Type] lab.
TEAM LEAD ASSOCIATE
LabCorp
09.2010 - 12.2013
Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
Supervised team members to confirm compliance with set procedures and quality requirements.
Built strong relationships with customers through positive attitude and attentive response.
Worked with team to identify areas of improvement and devised solutions based on findings.
Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
Education
Bachelor of Arts - English Literature
MERCY COLLEGE
Dobbs Ferry, NY
Skills
Document Management
Staff Supervision
Resource Allocation
Information Collection
Project Management
Autonomous and Self-Directed
Schedule Coordination
Administrative Oversight
Updating Stakeholders
Event Coordination
Professional Networking
Operations Management
Hobbies and Interests
Art
Travel
Exercising and Holistic Healthcare
Cooking Latin Cuisine
Languages
Spanish
Native or Bilingual
Timeline
ADMINISTRATIVE OPERATIONS COORDINATOR
STHREE
04.2022 - Current
Administrative Assistant
New York Presbyterian/Weill Cornell Medical Center
Associate Recruitment Consultant at Real Staffing / Huxley ( Part of SThree Group )Associate Recruitment Consultant at Real Staffing / Huxley ( Part of SThree Group )