Stephanie Parker
Las Vegas,NV
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Providing tech support to customers when needed.
Overview
16
16
years of professional experience
Work History
Avis Budget Group
Houston, TX
08.2022 - Current
- Answering inbound calls from Elite Customers, Chairmans Desk resolving issues and concerns with their reservations
- Booking reservations for Private Flight Aviation vehicle deliveries
- Assisting with Law Enforcement to report stolen vehicles, impounds, and vehicles that have been involved in an incident
- Creating, cancelling and modifying reservations
Delta Airlines
Atlanta, GA
09.2021 - 07.2022
- Respond to inbound calls resolving customer needs and troubles with travel
- Advise customers of International and Domestic polices, travel rules and regulations
- Create, modify, and Cancel travel reservations
- Assist callers with Sky Miles Account Information
- Provide information and solve problems related to IROPS, flight schedule changes and voluntary modifications
Amazon
Atlanta, GA
05.2021 - 09.2021
- Respond to incoming Calls
- Assist customers with existing orders, placing new orders, and having issues on the Amazon website
- Processing returns, replacements, refunds and gift card management
- Trouble shooting and Tech support assistance
Williams Sonoma
Atlanta, GA
04.2020 - 07.2020
- Respond to incoming emails
- Assist customers with previous order issues including returns, replacements, refunds, delivery issues and items that are no longer available or back ordered
- Assist callers with complains and order concerns
- Take payments
- Provide empathy resolving customer issues related to canceled and incorrect orders
Customer Service Representative
Southwest Airlines
Atlanta, GA
08.2016 - 04.2019
- Respond to inbound calls resolving customer complaints and issues with travel
- Create, modify, and Cancel travel reservations
- Assist callers with Frequent Flyer Account Information
- Take payments and process refunds
- Provide information and solve problems related to canceled and delayed flights
Ticket/Gate Agent -ATS
Frontier Airlines
02.2016 - 08.2016
- Assist passengers with check in
- Collect and weigh luggage
- Create, modify and delete travel reservations
- Re-booking, taking payments, and process refunds
- Announce flight updated flight information for departing and arriving flights
- Provide information and solve problems related to canceled and delayed flight
Tech Support
The Home Depot
Atlanta, GA
09.2013 - 05.2015
- Processing Project Contracts for Installation of Roofs, Gutters, Siding, and Insulation
- Inputting Project information using LMS data entry computer system, Microsoft Word, and Excel, exercising accuracy and attention to details
- Answering incoming calls from Home Owners Checking the status of their projects or scheduling their installation, while Providing excellent service through effective listening
- Processing Project payments
- Provided company users with tech support for IT problems and account maintenance.
Professional Server
Olive Garden Restaurant
Fayetteville, GA
02.2009 - 09.2013
- Greet customers and provide quality service being sensitive to timing to ensure expediency
- Provide excellent service through effective listening
- Serve customers exercising accuracy and attention to details
Education
Healthcare Technology Management -
DeVry University
12.2024
Associate Degree - General Education Classes
Chaffey College
Rancho Cucamonga, CA01.2001
High School -
Alta Loma High School
Alta Loma, CA01.2000
Skills
- Analytical thinker
- Passion for helping others
- Excellent Verbal and Written Communication Skills
- Fast learner
- Self-motivated
- Confident
- Problem Solving Skills
- Interpersonal Skills
- Ability to act with proficiency and professionalism
- Extensive Customer Service Skills
- Lms and sales force Software Proficiency
- Tech Support
Timeline
Avis Budget Group
08.2022 - Current
Delta Airlines
09.2021 - 07.2022
Amazon
05.2021 - 09.2021
Williams Sonoma
04.2020 - 07.2020
Customer Service Representative
Southwest Airlines
08.2016 - 04.2019
Ticket/Gate Agent -ATS
Frontier Airlines
02.2016 - 08.2016
Tech Support
The Home Depot
09.2013 - 05.2015
Professional Server
Olive Garden Restaurant
02.2009 - 09.2013
Healthcare Technology Management -
DeVry University
Associate Degree - General Education Classes
Chaffey College
High School -
Alta Loma High School