Stephanie Parker
Wimauma,FL
Summary
Enthusiastic professional eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in any task or job offered.
Overview
20
20
years of professional experience
Work History
Patient Care Coordinator
WellMed Medical Management - United Health Group
03.2022 - 10.2024
- Assisted patients in setting up preventative screening appointments
- Confirmed patient appointments
- Assisted in organizing and setting up new markets
- Assigned to be the lead for training and executing scheduling for new market
- Top producer in my market- 65 outbound calls per day and 100 appointments per month
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Acted as a knowledgeable resource for patients seeking information about community resources and support services available to them in their healthcare journey.
Office Assistant
A Little H.O.P.E. LLC
01.2021 - 02.2022
- Delivered administrative support by handling range of routine and special requirements.
- Developed correspondence letters, memos and emails.
- Completed clerical tasks such as filing, copying and distributing mail.
- Interacted with customers by phone, email or in-person to provide information.
- Keep charts updated for over 650 patients
- Verified Benefits
- Submit and correct claims
- Managed all scheduling
- Managed new patient orientation
- Medication prior authorizations
- Managed and executed Credentialing
- Charging all patient payments and refunds
Employee Services Specialist/Office Manager
Lifetouch National School Studios Inc.
07.2004 - 07.2011
- Supervised regular payroll submissions for employees.
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Managed Financial account completions
- Coordinated travel arrangements by booking airfare, hotel and ground transportation.
- Oversees administrative supplies, well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Supervised employee time off, incentive, award programs and benefits
- Accounting duties to includes manage and balanced checking account, accounts payable, accounts receivable, detailed expense reports, Auditing expense reports and corporate credit cards.
- Quality control of portraits
- Providing executive support to 16 studios as well as over 350 employees
- Managed high-volume workloads, prioritizing tasks to ensure timely completion and quality results.
- Trained new team members, sharing best practices and ensuring consistent service standards across the department.
Education
No Degree - Business
Delta Community College
Saginaw, MISkills
- Calendar Management
- Records Management Software
- Prioritization and Time Management
- Attention to Detail
- Multitasking in fast paced environment
- HIPAA compliance
- Data Entry
- Proficient with 10-Key
- Flexible and Adaptable
- Organizational skills
- Appointment scheduling
- Critical thinking skills
Timeline
Patient Care Coordinator
WellMed Medical Management - United Health Group
03.2022 - 10.2024
Office Assistant
A Little H.O.P.E. LLC
01.2021 - 02.2022
Employee Services Specialist/Office Manager
Lifetouch National School Studios Inc.
07.2004 - 07.2011
No Degree - Business
Delta Community College
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