Stephanie Parker
McDermott
Summary
Dynamic Office Coordinator with a proven track record at Heartland Home Health, excelling in client relationship management and records organization. Expert in streamlining office functions and enhancing customer satisfaction through exceptional service. Skilled in document management and adept at prioritizing tasks to meet deadlines, ensuring efficient operations and client retention.
Overview
2026
2026
years of professional experience
Work History
Office Coordinator
Heartland Home Health
05.2024 - Current
- Managed office activities by maintaining communication between clients, tracking records, and filing all documents.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Organized team workload and prioritized tasks to streamline office functions in deadline-driven environment.
- Efficiently supervised filing, sorting and handling incoming and outgoing mail.
- Created and implemented secure filing systems for sensitive employee and client documents.
- Oversaw accurate and efficient database management and digital file storage to support operational and recordkeeping requirements.
- Participated in workshops and in-service meetings to enhance personal growth and professional development.
- Tracked records, filed documents, and maintained communication between clients to manage office activities.
Pet Counselor
Petland
2009 - 2009
- Assisted with adoption process by providing information about animals to potential adopters.
- Monitored health of animals, reporting any issues to shelter staff for resolution.
- Provided excellent customer service to visitors, promptly answering questions to enhance satisfaction.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
Education
Bachelor of Arts - Sociology
Shawnee State University
Portsmouth, OH05-2018
High School Diploma -
Minford High School
Minford, OH05-2007
Skills
- Client relationship management
- Records management
- Customer service
- Mail handling
- Administrative support
- Document management
- Scheduling
- Schedule coordination
- Report generation
- Calendar management
- File organization
Timeline
Office Coordinator
Heartland Home Health
05.2024 - Current
Pet Counselor
Petland
2009 - 2009
Bachelor of Arts - Sociology
Shawnee State University
High School Diploma -
Minford High School
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