Stephanie Parker
Port Bolivar,Texas
Summary
At Latitude Adjustments of Texas, I excelled as a Concierge Owner, enhancing guest satisfaction through exceptional service and empathy. Leveraging skills in conflict resolution and hospitality, I significantly improved client experiences. My adeptness in multitasking and vendor negotiations further underscored my ability to deliver superior organizational outcomes, making a tangible impact on business growth and customer loyalty. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
7
7
years of professional experience
Work History
Concierge Owner
Latitude Adjustments of Texas
03.2018 - Current
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Negotiated with vendors for services on behalf of guests, ensuring value and satisfaction.
- Utilized variety of organizational and communication skills to drive guest satisfaction.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Took on the task of preparing foods such as Charcuterie Boards, Fancy S'Mores for beach fires, Cook entire dinners for upwards of 300 plus people for Thanksgiving and Christmas from scratch with help of assistant. Fed as many as 100 Pipeliners while they were on the right of way ( all from scratch)
- I have taken on many other roles with this concierge business such as housekeeping supervisor and implementing superb organizational skills and cleanliness guide lines.
Education
No Degree -
Mansfield High School
Mansfield, TX05-1985
Skills
- Customer Service
- Highly Adaptable
- Strong Work Ethic
- Effective problem solving
- Hospitality
- Training and mentoring
- Maintaining Composure
- Guest Relations
- Polite telephone etiquette
- Administrative Support
- Conflict Resolution
- Vendor interaction
- Superior organization
- Efficient resourcefulness
- Housekeeping
- Housekeeping collaboration
- VIP services
- Property tour management
- Multitasking
Timeline
Concierge Owner
Latitude Adjustments of Texas
03.2018 - Current
No Degree -
Mansfield High School
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