Summary
Overview
Work History
Education
Skills
Software
Interests
Timeline
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Stephanie Parks

Customer Service / Admin Assistant
Burlington,WI

Summary

Knowledgeable and dedicated customer service professional with extensive experience in the customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

9
9
years of post-secondary education
9
9
years of professional experience

Work History

Sales Support Associate

J.W. Winco
New Berlin, WI
02.2021 - Current
  • Learned and frequently used multiple sales systems to investigate, track and correct customers' issues.
  • Answered questions regarding seller inventory, shipping, payments and buyer complaints.
  • Demonstrated computer skills for data entry and answered broad variety of inquiries.
  • Followed up on web leads, pre-qualified contacts and converted potential customers into sales appointments.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Monitored office supplies by checking inventory and placing orders.

Wholesale Assistant

Midwest Keyless Inc.
Spring Grove, IL
06.2017 - 02.2021
  • Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
  • Communicated proactively with supervisors, immediately explained issues and teamed on appropriate solutions.
  • Worked closely with manager to provide effective assistance for specific aspects of business operation.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Followed up with customers after completed sales to assess satisfaction and resolve any technical or service concerns.

Lead Cashier

Ace Hardware
Richmond , IL
01.2013 - 05.2017
  • Built effective training and coaching strategies to optimize team performance.
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Utilized creativity and persuasive techniques to upsell and cross-sell products to customers.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Resolved escalated customer disputes with special actions such as discounts.
  • Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Educated customers on promotions to enhance sales.
  • Increased customer loyalty and retention.

Sales Associate

Kay Jewelers
Johnsburg, IL
09.2015 - 03.2016
  • Applied security and loss prevention training toward recognizing risks and reducing store theft.
  • Tracked stock using company inventory management software.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
  • Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.

Education

Associate of Science -

McHenry County College
Crystal Lake, IL
08.2012 - 05.2017

High School Diploma -

Badger High School
Lake Geneva, WI
09.2008 - 06.2012

Skills

    Credit card processing

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Software

Microsoft Office

CRM

Salesforce

QuickBooks

Profit21

Microsoft Teams

Interests

Outdoors - Fishing, Hunting, & Hiking

Cooking

Family & Friends

Country Concerts

Travel

Timeline

Sales Support Associate

J.W. Winco
02.2021 - Current

Wholesale Assistant

Midwest Keyless Inc.
06.2017 - 02.2021

Sales Associate

Kay Jewelers
09.2015 - 03.2016

Lead Cashier

Ace Hardware
01.2013 - 05.2017

Associate of Science -

McHenry County College
08.2012 - 05.2017

High School Diploma -

Badger High School
09.2008 - 06.2012

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Stephanie ParksCustomer Service / Admin Assistant