Stephanie Parr
Cincinnati,Ohio
Summary
Detail-oriented team player with strong organizational skills with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
18
18
years of professional experience
Work History
Life Premium Accounting Representaitve II
Cincinnati Insurance Companies
05.2023 - Current
- Preform monthly invoice processing and reconciliation of 175+ payments, ensuring payment accuracy. Implement changes to invoices as requested.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
- Responded to customer questions via telephone and written correspondence regarding monthly invoices and changes requested.
- Enhanced company reputation by providing exceptional customer service and support.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
Part Time Front Desk Guest Service Representative & Asst. Bookkeeping
Doubletree Guest Suites
03.2006 - Current
- Weekly review and balance of accounting reports to ensure accuracy.
- Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
- Worked closely with several departments to maintain cohesive operations throughout hotel facility.
- Developed strong rapport with multiple returning guests, fostering loyalty through personalized service experiences.
- Provided exceptional customer service, addressing guest inquiries promptly and professionally.
- Proactively addressed potential challenges or concerns before escalating into larger issues affecting guest satisfaction.
- Maintained accurate records of guest reservations, payments, and special requests, ensuring seamless experiences.
- Balanced daily cash drawer accurately, ensuring proper financial documentation for each shift.
- Assisted in training new team members to uphold high standards of guest service at front desk.
- Continuously sought opportunities for professional development through industry workshops, seminars or webinars.
Administrative Assistant
Cincinnati Children's (CCHMC)
05.2021 - 05.2023
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Process bi-weekly variable pay for faculty in department. Confirming accuracy of hours work and pay.
- Process bi-weekly payroll utilizing Kronos system.
- Promoted positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office & laboratory supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Organized interview schedules for 40+ fellowship applicants.
- Assisted coworkers and staff members with special tasks on daily basis.
- Volunteered to help with special projects of varying degrees of complexity.
Senior Divisional Lead, Life Case Management
Ohio National Financial Services
- Implemented process improvements that streamlined workflows while increasing overall productivity within division.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Lead by example providing excellent customer service, maintaining positive attitude and calm and respectful demeanor even during difficult or stressful situations.
- Completed testing of two new systems for department. Which provided opportunities to train team members.
- Conduct necessary reviews of 25-75 cases per day to ensure compliance with all internal and external rules and regulations.
- Developed strong relationships with internal and external clients, fostering collaboration and mutual support within company.
Elite Disability Income Case Manager Coordinator
Ohio National Financial Services
- Contributed substantially to achieving departmental goals and service level agreements through unwavering commitment to excellence in case management and client service.
- Coordinate requirements between both Disability Income and Life combo cases to ensure information was shared between both underwriting departments and ensured compliance with federal, state, and company regulations.
- Provide excellent customer service for our Elite Agencies, building strong working relationship and assisting with various requests to aide in underwriting process.
New Business Issue Representative/Team Trainer
Ohio National Financial Services
01.2010 - 01.2021
- Developed and maintained positive internal and external customer relations and coordinated with team members to properly handle requests and questions.
- Preform cognitive analysis on process and procedures to help ensure efficiency and identify any areas for improvement.
- Developed and maintain all standard operating procedures for the department.
- Train new team members using the SOP’s and train current team on changes and updates to the procedures and processes.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
Traditional Agents Compensation Representative
Ohio National Financial Services
Payment Services Representative
Ohio National Financial Services
Document Management Center Representative
Ohio National Financial Services
Mail Center Representative
Ohio National Financial Services
Education
Medical Massage Therapy - Ohio State License - Medical Massage Therapy
SHI Medical Massage Therapy & Acupuncture School
Cincinnati, OH01.2007
Skills
- Proficient with Microsoft software programs
- Skilled problem solver
- Excellent verbal and written communication skills
- Strong interpersonal skills
- Teamwork and Collaboration
- Problem Resolution
- Professional and Courteous
- Scheduling, Coordinating & Calendar management
Volunteer Experience
- CO-Vice President of PTO at Our Lady of Victory School
- Cincinnati Zoo Crew Cat Colony
- Stray Animal Adoption Program
References
Professional: Rachael Hargrave, 513-222-3889, Kate Batchler 513-557-9667, Kristalynn Kempton 516-993-9132
SAAP Volunteer: Marcia Erickson, 859-866-0069, Annette Alanis, 513-818-6437, Jennie Conrad, 513-252-4846
Timeline
Life Premium Accounting Representaitve II
Cincinnati Insurance Companies
05.2023 - Current
Administrative Assistant
Cincinnati Children's (CCHMC)
05.2021 - 05.2023
New Business Issue Representative/Team Trainer
Ohio National Financial Services
01.2010 - 01.2021
Part Time Front Desk Guest Service Representative & Asst. Bookkeeping
Doubletree Guest Suites
03.2006 - Current
Senior Divisional Lead, Life Case Management
Ohio National Financial Services
Elite Disability Income Case Manager Coordinator
Ohio National Financial Services
Traditional Agents Compensation Representative
Ohio National Financial Services
Payment Services Representative
Ohio National Financial Services
Document Management Center Representative
Ohio National Financial Services
Mail Center Representative
Ohio National Financial Services
Medical Massage Therapy - Ohio State License - Medical Massage Therapy
SHI Medical Massage Therapy & Acupuncture School
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