Summary
Overview
Work History
Skills
Accomplishments
Timeline
Generic

Stephanie Patterson

Knoxville,TN

Summary

Experienced Community Manager with a strong understanding of property operations and maintenance, including financial management, tenant relations, and regulatory compliance. Strong skills in fostering tenant relationships and negotiating lease agreements to achieve high occupancy rates. Demonstrated ability to implement strategic improvements in property management processes that contribute to operational efficiency and profitability.

Overview

14
14
years of professional experience

Work History

Community Manager

Volunteer Properties
Knoxville , TN
05.2021 - Current
  • Gained tenant satisfaction by showing and renting units, processing move-ins, initiating leases, executing renewals and handling move-outs.
  • Managed day-to-day activities involving tenants, subcontractors and property management.
  • Oversaw the recruitment and training of new community team members.
  • Drafted and monitored budgets for overall maintenance and operations.
  • Prepared detailed budgets and financial reports for properties.
  • Managed and oversaw operations, maintenance and administration of properties.
  • Evaluated current staff members' performance levels in order to determine training needs or staffing changes if required.
  • Oversaw and monitored preventative maintenance and energy management inspections and programs.

Community Manager

Sierra Nevada
Knoxville, TN
01.2017 - 05.2021
  • Developed and implemented strategies for increasing occupancy rates in rental properties.
  • Prepared documents such as leases, eviction notices and rental applications for prospective tenants.
  • Provided customer service support to tenants regarding leasing agreements, maintenance issues, and general inquiries.
  • Oversaw and monitored preventative maintenance and energy management inspections and programs.
  • Oversaw daily operations, maintenance, and administration of various properties.
  • Managed day-to-day activities involving tenants, subcontractors and property management.
  • Managed the day-to-day operations of multiple residential properties including budgeting, advertising vacancies, collecting rents, responding to tenant complaints and resolving disputes.
  • Maintained accurate records of all financial transactions related to the management of properties including accounts receivable and payable ledgers.

Community Manager

Estate Properties Inc
Knoxville, TN
02.2011 - 01.2017
  • Reconciled monthly statements and transactions to keep records accurate and current.
  • Researched and responded to inquiries from vendors regarding invoice status or payment issues.
  • Addressed month-end closing functions for detailed reporting.
  • Managed bookkeeping and accounting systems and completed data entry with accuracy and efficiency.
  • Assisted with training new employees on proper procedures for handling tenant issues or complaints.
  • Monitored monthly property budget to review purchases and control costs.
  • Reviewed renewal leases prior to expiration date and adjusted rental rates as needed.
  • Prepared monthly financial reports detailing income, expenses, cash flow.

Skills

  • Income and expense management
  • Tenant and eviction laws
  • Payment management
  • Financial budgeting and reporting
  • Community marketing
  • Operations management
  • Customer relationship management
  • Problem-solving

Accomplishments

  • 2024 Community Manager of the Year from Volunteer Properties.
  • 2024 Property of the Year from Volunteer Properties.

Timeline

Community Manager

Volunteer Properties
05.2021 - Current

Community Manager

Sierra Nevada
01.2017 - 05.2021

Community Manager

Estate Properties Inc
02.2011 - 01.2017

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Stephanie Patterson