Stephanie Payne
Anchorage,AK
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
Internal Medicine Associates
Anchorage, AK
05.2024 - Current
- Coordinate and schedule procedures
- Update scheduling templates
- Generate orders for laboratory tests, ultrasounds, bone density studies, MRIs, and procedures, using appropriate ICD-10 diagnosis codes and CPT procedure codes
- Review and accurately triage incoming referrals with precise documentation
- Coordinate processes and timing as required to meet physician and facility and insurance requirements
- Coordinate arrangements for anesthesia, procedure prep, and outside facilities
- Obtain authorization for procedures from patient's insurance company
- Provide patient with accurate preoperative information and advise patients of financial requirements
- Monitor daily schedules for physicians/clinicians or medical assistants prior to each day's visits to ensure no discrepancies and minimal gaps in the clinic schedule
- Use customer service principles and techniques to deal with patients calmly and pleasantly
Medical Office Representative
Providence Medical Group
Anchorage, AK
07.2023 - 05.2024
- Detailed and recorded patient histories in electronic medical records
- Communicated with customers daily, provided friendly and courteous service, and answered questions
- Efficiently managed patient appointments, ensuring prompt scheduling and follow up communication
- Demonstrated exceptional problem-solving skills by effectively resolving patient inquiries, while maintaining a positive and customer-oriented approach
- Collaborated with healthcare providers and patients to ensure seamless patient care, including coordinating referrals and prior authorizations
Call Center Specialist Food and Nutrition Caregiver
Providence Alaska Medical Center
Anchorage, AK
09.2022 - 07.2023
- Provided direct patient interaction while assisting with meal selections, nutritional supplements, and snacks within the medical nutrition therapy guidelines prescribed by the physician, over the phone, or in person
- Professional communication with all clinical areas of the facility while ensuring patient needs are being processed and completed in a highly efficient manner
- Ensured correct food types and diets within the prescribed medical nutrition guidelines are being served to the right patient in a timely manner, and patient requests are being met
- Greeted incoming customers to provide immediate, friendly, and knowledgeable support
Client Service Representative
Cornerstone Credit Services
Anchorage, AK
01.2020 - 10.2022
- Sustainable client relationships were built on trust by applying excellent communication and interpersonal skills
- Documented customer correspondence in CRM to track requests, problems, and solutions
- Delivered a high level of service to clients, both maintaining and extending relationships for future business opportunities
- Managed and updated physical and digital client account information to keep records accurate and current
- Greeted incoming customers to provide immediate, friendly, and knowledgeable support
- Scheduled meetings with prospective and existing clients to optimize long-term business success
- Collaborated cross-functionality, remaining up to date on products, services, and policies to inform clients
- Audited customer account information to identify issues and develop solutions
Customer Service Representative
Midnight Sun Animal Hospital
Anchorage, AK
09.2015 - 06.2019
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- Worked with clients to process all financial transactions
- Answered pet owner phone calls and responded to questions while taking messages for staff veterinarians
- Assisted with new staff training, sharing key information about veterinary practice and protocols
- Scrubbed, counted, and packed surgical instruments and drapes for autoclave sterilization
- Answered a multiple-line phone system for a busy animal care facility and responded to questions regarding pricing and services
- Supervised the waiting area, mopped floors, stocked toys, and treats, and rearranged magazines to maintain the office
- Called patients in and out for appointments and collected co-payments
- Entered insurance, demographics, and health history into patient database
Education
Bachelor of Science - Accounting
Southern New Hampshire University
Manchester, NH10-2025
AAS - Business Management and Accounting Technology
Alaska Career College
Anchorage, AK12.2023
Skills
- Patient Care Coordination
- Appointment Management
- Problem-Solving
- Communication (both verbal and written)
- Electronic Medical Records Management
- Referral Coordination
- Prior Authorization Processing
- Client Relationship Building
- Record Keeping
- Client Account Management
- Insurance Verification
- Patient Demographics Management
Certification
Applied Marketing Strategies
Timeline
Patient Care Coordinator
Internal Medicine Associates
05.2024 - Current
Medical Office Representative
Providence Medical Group
07.2023 - 05.2024
Call Center Specialist Food and Nutrition Caregiver
Providence Alaska Medical Center
09.2022 - 07.2023
Client Service Representative
Cornerstone Credit Services
01.2020 - 10.2022
Customer Service Representative
Midnight Sun Animal Hospital
09.2015 - 06.2019
Bachelor of Science - Accounting
Southern New Hampshire University
AAS - Business Management and Accounting Technology
Alaska Career College
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