STEPHANIE PAYNE
Munds Park,Az
Summary
Versatile, compassionate, and highly self-motivated professional with experience spanning customer service, leadership, caregiving, technical work, education, and operations management. Known for exceptional communication skills, strong attention to detail, and the ability to adapt quickly to new responsibilities and fast-paced environments. Brings a consistent track record of independently managing critical tasks, supporting diverse populations, and delivering high-quality results with efficiency and care. Skilled at building meaningful connections, problem-solving in real time, and creating organized, positive environments wherever work is performed. Driven by a genuine passion for helping others, continuous learning, and contributing to both team and individual success.
Overview
7
7
years of professional experience
Work History
Sales Manager
TitleMax
01.2025 - Current
- Evaluated new and existing customer information to originate both Title and Personal Loans, ensuring strict adherence to company and state compliance requirements.
- Independently managed daily store operations, ensuring smooth workflow and high-quality customer service.
- Maintained accurate customer records, processed and released titles, and resolved title issues in a timely manner.
- Coordinated repossessions and prepared vehicles for auction, ensuring all documentation was precise and completed on schedule.
- Consistently met and exceeded performance expectations by achieving sales goals, maximizing loan values, and securing customer satisfaction.
- Proactively sought Google reviews, generated customer referrals, and implemented local marketing strategies to boost brand visibility and drive new business.
- Enrolled customers in optional automatic payments, improving loan repayment rates and customer retention.
- Developed and executed in-store marketing campaigns to promote new loan products, increasing customer engagement and loan volume.
- Maintained a well-organized environment, keeping operational queues up-to-date and managing daily emails and meetings efficiently.
- Ensured a clean and professional store environment, contributing to a positive customer experience and overall store reputation.
Direct Support Professional
Arizona Ohana Services
09.2023 - 03.2025
- Implemented individualized care plans tailored to each client’s specific needs, abilities, and long-term goals.
- Promoted socialization and community engagement by organizing recreational activities, outings, and skill-building experiences.
- Collaborated with a multidisciplinary team—including doctors, therapists, and case managers—to ensure coordinated, comprehensive care.
- Developed strong, trusting relationships with clients through active listening, empathy, patience, and clear communication.
- Supported daily living activities while fostering independence, personal growth, and emotional well-being.
Budtender
Alpine Wellness
02.2023 - 08.2023
- Independently managed daily shop operations, often running the dispensary solo and ensuring smooth, compliant workflow throughout each shift.
- Packaged, weighed, and labeled cannabis products with precision, maintaining strict adherence to state regulations and company quality standards.
- Oversaw inventory management by utilizing packaging and stock software to track product levels, update menus, and prevent shortages.
- Delivered knowledgeable, personalized customer service by educating customers on products, effects, and responsible consumption.
- Built strong relationships with both locals and tourists through friendly conversation, approachability, and memorable customer experiences.
- Maintained a clean, organized, and welcoming shop environment to enhance customer satisfaction and support a positive brand image.
- Supported sales goals by recommending products, upselling when appropriate, and ensuring customers left confident in their purchases.
Landscaper
Horizon Maintenance
03.2022 - 08.2023
- Completed two seasons of professional horticulture and landscaping work, developing strong skills in plant care, garden maintenance, and outdoor project execution.
- Quickly promoted to Team Lead due to work quality, reliability, and strong organizational abilities.
- Oversaw daily crew assignments by identifying each team member’s strengths and delegating tasks that maximized efficiency and project flow.
- Executed landscaping tasks with a strong focus on precision and craftsmanship, ensuring high-quality results that met client and company standards.
- Streamlined workflows by identifying faster, safer, and more efficient methods for completing routine and large-scale landscaping tasks.
- Trained new and existing team members to develop detail-oriented habits, proper techniques, and consistent work quality.
- Maintained a strong attention to detail in all aspects of horticulture, from planting layouts to cleanup, ensuring polished and professional final results.
Ski Technician
Black Tie Ski Rentals of Telluride
12.2021 - 02.2023
- Delivered high-end ski rental equipment—often driving a 16ft Sprinter van—to vacation homes and luxury accommodations throughout Telluride and Mountain Village, ensuring a seamless and elevated guest experience.
- Reviewed detailed client notes regarding equipment preferences and matched them with height, ability level, and terrain needs to create individualized, high-performance setups.
- Set bindings and adjusted safety equipment after ensuring ski boots and skis were compatible and comfortable for each guest.
- Maintained perfectly stocked back-of-truck inventory to offer guests alternatives in ski models, sizes, and performance levels upon request.
- Enhanced guest satisfaction by providing friendly, knowledgeable service and consistently delivering equipment that met or exceeded expectations.
- Coordinated end-of-day operations by retrieving rental gear from homes and hotels, ensuring a smooth and effortless experience for returning guests.
- Contributed to a reputation for exceptional service by helping guests start their ski days stress-free with perfectly fitted and professionally tuned equipment.
Direct Support Professional
North Eastern Services
02.2021 - 11.2021
- Provided overnight care and support for four women with varying mental disabilities, ensuring their safety, emotional well-being, and comfort throughout each shift.
- Continuously monitored each resident’s mental and emotional state, using individualized de-escalation techniques to maintain a calm and supportive environment.
- Facilitated nightly routines by administering medications, assisting with dressing, and creating a reassuring and nurturing atmosphere before bedtime.
- Managed overnight responsibilities including meal preparation and thorough household cleaning to ensure residents had nutritious lunches and a healthy living space each day.
- Prepared breakfast each morning, assisted residents with waking, dressing, and personal care, and administered morning medications.
- Completed detailed behavioral reports documenting each resident’s mood, actions, and progress, ensuring accurate communication with daytime staff and care teams.
- Developed strong communication skills by learning how to effectively interact with individuals experiencing a wide range of emotional and cognitive challenges.
Aerial Silks Coach
Edge Sports Fitness
01.2019 - 07.2021
- Taught three weekly aerial silks classes to groups of up to eight children, ranging from ages 4 to 16, ensuring a safe, structured, and encouraging learning environment.
- Designed, planned, and instructed creative lesson plans that balanced technique, strength-building, choreography, and fun to keep students motivated and progressing.
- Adapted teaching styles to accommodate a wide range of skill levels, learning speeds, and attention spans, providing individualized guidance and support.
- Prioritized student safety by supervising aerial equipment usage, teaching proper form, and reinforcing spotting techniques and safety protocols.
- Fostered confidence and artistic expression by encouraging students to explore movement, develop new skills, and express themselves through aerial performance.
- Maintained strong communication with students and parents, providing updates on progress, goals, and areas for continued growth.
- Demonstrated professionalism, responsibility, and creativity each class to create an uplifting and memorable experience for all participants.
Education
High School Diploma -
Roy High School
01.2019
Skills
- Effective relationship management
- Sales team development
- Staff management
- Performance tracking and analysis
Timeline
Sales Manager
TitleMax
01.2025 - Current
Direct Support Professional
Arizona Ohana Services
09.2023 - 03.2025
Budtender
Alpine Wellness
02.2023 - 08.2023
Landscaper
Horizon Maintenance
03.2022 - 08.2023
Ski Technician
Black Tie Ski Rentals of Telluride
12.2021 - 02.2023
Direct Support Professional
North Eastern Services
02.2021 - 11.2021
Aerial Silks Coach
Edge Sports Fitness
01.2019 - 07.2021
High School Diploma -
Roy High School