Stephanie Payton
Indianapolis,IN
Summary
Well-rounded candidate with a passion for providing exceptional customer service.
Possesses strong organizational and time management skills. Able to work efficiently in fast-paced environments and handle multiple tasks simultaneously. Proficient in medical terminology and patient confidentiality, with strong organizational skills for accurate record-keeping.
Overview
3
3
years of professional experience
Work History
Server
Wild Eggs
03.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Patient Registration Representative
St Vincent Hospital
12.2023 - 03.2024
- Verified insurance coverage to confirm patient coverage for necessary medical services.
- Gathered demographic and insurance information to register patients for medical appointments.
- Imaged and scanned patient and registration documentation into electronic patient records.
- Demonstrated adaptability in handling high-volume periods while maintaining a calm demeanor, resulting in efficient service delivery during peak hours.
Patient Registration Specialist
Rayus Radiology
08.2023 - 12.2023
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Gathered demographic and insurance information to register patients for medical appointments.
- Verified insurance coverage to confirm patient coverage for necessary medical services.
- Imaged and scanned patient and registration documentation into electronic patient records.
Manager
Crumbl Cookies
05.2021 - 08.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Developed and maintained relationships with customers and suppliers through account development.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Education
Associate of Applied Science - Radiation Therapy
Ivy Tech Community College of Indiana
High School Diploma -
Pike High School
06.2017
Skills
- Verbal and Written Communication
- Customer Relationship Management
- Customer Service
- Team Leadership
- Time Management
- Guest Relations Management
- Registration Services
- Verifying Eligibility
- Clinic Administration
- Admissions Screening
- Registration Processing
- Data Confirmation
- Critical Thinking
- Appointment Scheduling
- Customer Satisfaction
- Office Coordination
Languages
Spanish
Native or Bilingual
Timeline
Server
Wild Eggs
03.2024 - Current
Patient Registration Representative
St Vincent Hospital
12.2023 - 03.2024
Patient Registration Specialist
Rayus Radiology
08.2023 - 12.2023
Manager
Crumbl Cookies
05.2021 - 08.2023
Associate of Applied Science - Radiation Therapy
Ivy Tech Community College of Indiana
High School Diploma -
Pike High School