Stephanie payton
Hamden
Summary
Dynamic Case Manager with a proven track record at The Connection Inc., adept in problem-solving and relationship building. Excelled in enhancing client-provider communication and ensuring compliance with confidentiality standards. Skilled in case management and active listening, significantly improved client outcomes through effective care coordination and advocacy.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Case Manager
The Connection Inc.
12.2019 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
Education
High School Diploma -
James Hillhouse High School
New Haven, CT06-1987
Skills
- Problem-solving
- Case management
- Time management
- Case documentation
- Active listening
- Organization and multitasking
- Relationship building
- Decision-making
- Conflict resolution
- Positive attitude
- Client advocacy
- Care coordination
- Community resources
Certification
medication managent for dph programs
understanding diversity
customer services
sexual harrasment prevention training
introduction to targeted case mamangement (tcm) services
Timeline
Case Manager
The Connection Inc.
12.2019 - Current
High School Diploma -
James Hillhouse High School
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