Stephanie Payton
Hamden,CT
Summary
Dedicated Case Manager with a proven track record at The Connection Inc., specializing in patient support and individualized counseling. Successfully coordinated with healthcare providers to advocate for client services, significantly enhancing patient autonomy. Demonstrates strong multitasking abilities and clear communication skills, resulting in effective client support and improved outcomes.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Case Manager
The Connection Inc.
New Haven, CT
12.2019 - Current
- Coordinated support services and optimized communication between healthcare workers and patients.
- Collaborated with healthcare providers, lawyers, employers and other stakeholders involved in a client's case.
- Counseled clients on available resources within the community that could help meet their needs.
- Linked clients with social services, health care providers and governmental agencies to help claim or reclaim individual autonomy.
- Assisted with applications for government benefits such as Medicaid or Social Security Disability Insurance.
- Provided referrals to appropriate health care providers or other community resources.
- Advocated on behalf of clients to secure necessary services and support.
Residential Aide
New reach
New Haven, CT
07.2019 - 12.2019
- Provided emotional support and encouragement to residents facing physical or mental challenges.
- Developed positive relationships with residents by demonstrating respect for their needs and preferences.
- Provided close monitoring and observation of at-risk patients.
- Organized games and other activities to engage clients and offer mental stimulation.
- Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
- Helped clients stay happy and healthy by providing mental and emotional support.
- Encouraged independence among residents through assisting them in developing self-care skills.
- Intervened during conflicts between residents while maintaining a calm demeanor.
- Ensured the safety of residents by monitoring their behavior, responding promptly to requests for assistance, and providing a safe environment.
Education
High School Diploma -
James Hillhouse High School
New Haven, CT06-1987
Skills
- Patient support
- Utilization review
- Individualized counseling
- Chronic disease management
- Clear communication
- Multitasking and organization
Certification
- medication management for dph programs
- sexual harassmemt prevention training
- customer service
- understanding diversity
- intoduction to targeted case managemnt(tcm services) services
- medication management
Timeline
Case Manager
The Connection Inc.
12.2019 - Current
Residential Aide
New reach
07.2019 - 12.2019
High School Diploma -
James Hillhouse High School
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