Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Stephanie Pazmino

Brentwood,NY

Summary

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Currently looking to pivot my career into Human Resources, a field I genuinely enjoy, and actively seeking opportunities that support this career change.

Overview

9
9
years of professional experience

Work History

Administrative Assistant & Customer Service

Mr. Sparkle
06.2021 - Current
  • Assist clients in scheduling cleaning services tailored to their specific needs.
  • Support the recruitment and hiring process by reviewing applications, conducting interviews, and helping onboard and train new team members.
  • Facilitate employee onboarding, including new hire paperwork, benefits enrollment, and orientation sessions.
  • Support employee relations efforts by addressing concerns, mediating conflicts, and helping maintain a positive and productive workplace culture.
  • Contribute to the development and communication of company policies and procedures.
  • Maintain confidential employee records, including performance evaluations, disciplinary actions.
  • Evaluate staff performance, provide constructive feedback, coach team members, and recognize achievements to encourage continuous growth.
  • Handle a high volume of phone calls and respond to client inquiries with professionalism and accuracy.
  • Create and manage invoices, ensuring services and charges are accurately recorded and delivered on time.
  • Maintain organized records of client communications, service history, and billing details.
  • Order and track cleaning supplies to ensure all teams are consistently well-equipped.
  • Serve as the primary point of contact for field employees, residents, clients, and the field manager, ensuring clear communication and smooth coordination across all parties.
  • Coordinate daily operations and provide ongoing support to the cleaning team to ensure timely, high-quality service delivery.
  • Address and resolve customer complaints promptly and professionally to promote client satisfaction and retention.

Fund Accountant

Ultimus Fund Solutions LLC
02.2019 - 12.2020
  • -Monitor and manage cash flows and expenses
  • -Perform daily accounting of assigned funds and performed fund analysis for critical decision-making purposes
  • -Support monthly reporting analysis to achieve validation of internal reports and to reconcile production operations and general ledger
  • -Complete daily accounting tasks including tracking funds, preparing deposits, and reconciling accounts
  • -Perform reconciliations to broker/custodian/counterparty and/or client
  • -Resolve accounting variances and estimated monthly closing accruals

Marketing Research Specialist

PrincetonOne
02.2016 - 08.2017
  • -Supported my team and directors with ongoing projects
  • -Handled all social media platforms
  • -Collaborated with the practice group on a regular basis and proactively came up with new ways to attract clients with future hiring needs
  • -Analyzed complex research requests to provide quick and efficiently recommendations
  • -Managed the day-to-day activities of sourcing candidates and putting them on projects, screening resumes, and analyzing information to makes critical decisions based on the company's needs
  • -Maintained relationships with technical professionals to gain industry knowledge and obtain referrals

Education

Bachelor of Science - Business Administration and Marketing

SUNY College at Old Westbury
Old Westbury, NY
12.2018

Skills

  • Team Supervision & Leadership
  • Employee Training & Development
  • Client Relations & Problem Resolution
  • Data entry proficiency
  • Empathy and patience
  • Customer service
  • Computer skills
  • Team collaboration
  • Professional communication
  • Customer relations
  • Office administration
  • Strong problem solver
  • Microsoft Excel

Languages

Spanish
Native or Bilingual

Timeline

Administrative Assistant & Customer Service

Mr. Sparkle
06.2021 - Current

Fund Accountant

Ultimus Fund Solutions LLC
02.2019 - 12.2020

Marketing Research Specialist

PrincetonOne
02.2016 - 08.2017

Bachelor of Science - Business Administration and Marketing

SUNY College at Old Westbury

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Stephanie Pazmino