Stephanie Pearson
Atlanta,GA
Summary
Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.
Overview
17
17
years of professional experience
Work History
Account Manager
John Wiley & Sons
09.2021 - 06.2022
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Grew revenue within assigned accounts and leveraged those relationships to drive new business sales across the curriculum
- Planned and executed assigned territory outreach strategies using creative email marketing and call campaigns.
- Utilized Salesforce to manage customer relationships, record sales activities, and develop and manage an active pipeline for forecasting purposes.
- Provided publishing updates to assigned accounts including new editions, out of print format options, ISBN’s, pricing, and curriculum updates.
- Completed customer product demonstrations and trainings on WileyPLUS© LMS Courseware.
Education Liaison
John Wiley & Sons
05.2018 - 07.2020
- Acquired new partner accounts within assigned vertical through cold calling, networking, marketing and prospective database leads.
- Hosted client lunch and learns, networking events, and educational presentations and trainings.
- Served as an Education Liaison between partner accounts and established Online Program Management (OPM) clients.
- Built OPM Client Education brand recognition through extensive marketing campaigns and direct community outreach programs.
- Exceeded monthly targets measured by student/partner interest in education partnerships, applications, enrollments, and starts.
- Attended national, state, and local conventions to increase OPM client brand awareness through direct recruitment activities.
Territory Sales Manager
PCS Edventures Inc.
11.2013 - 06.2018
- Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals within assigned SE Territory
- Communicated regularly with national, regional, and strategic managers for daily support and strategic planning for accounts.
- Met with local, Regional, and State level school administrators to develop STEM Ed programs.
- Conducted needs-based assessments of educational programs to recommend the best fit STEM products and curriculum.
- Drove team revenue totals by bringing in top sales numbers by meeting quarterly sales goal.
- Attended local, regional, and national education conventions and trade shows.
- Contributed to mock-ups, email campaigns, and social media content to drive lead generation.
Business Consulting and Solutions Provider
Self Employed
08.2011 - 12.2013
- Established and maintained relationships with key stakeholders for growth opportunities and successful partnerships.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Evaluated situations and delivered targeted solutions using various tools and resources.
- Developed complete business plans and operational strategies for new and existing business.
- Led restructuring of organization internal processes, resulting in improved performance.
Business Development Specialist
Everest Institute
04.2009 - 01.2011
- Conducted regular meetings with employer partners to build positive and productive relationships.
- Planned marketing initiatives and leveraged referral networks to promote business development.
- Hosted employer and student open houses and job fairs.
- Networked with appropriate professional associations and community groups.
- Conducted job-readiness career fairs for upcoming and past student graduates.
- Met and exceeded student placement rates in compliance with school accrediting bodies.
Campus Admissions Representative
Everest Institute
06.2007 - 04.2009
- Assisted applicants with admissions packet and served as point of contact throughout admissions process.
- Helped with interview process, orientation program and implementation of admissions policies as applications were considered and accepted.
- Led tours of facility for potential students to highlight features and benefits of school programs.
- Implemented strategies to increase student recruiting, engagement and retention.
- Met and exceeded monthly student enrollment goals.
Branch Manager
Enterprise Rent-a-car
07.2005 - 01.2007
- Acquired and maintained large corporate client accounts.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Provided excellent customer service which contributed to the increase of the Enterprise Service Quality Index (ESQI).
- Interviewed and hired, and trained talented individuals with top-level strengths, improving organizational talent, and skill set.
- Resolved various issues impacting sales management and business operations.
- Prepared internal and regulatory financial reports, balance sheets and monthly P&L Statements.
Education
Bachelor of Science - Business Administration, Entrepreneurship & Small Business Development
University of South Alabama
Mobile, ALMaster of Education - Instructional Design & Technology
University of West Alabama
Livingston, AL05.2024
Skills
- Public Speaking & Presenting
- CRM Software: Salesforce, SalesLoft, PowerBI, NetSuite, Hubspot, and InfusionSoft
- Proficient in Microsoft Office Suite Programs
- Team Training
- Converting Leads
- Business Development
- Sales Development
- Lead Generation
- Client Relationship Management
- Territory Management
- Strategic Planning
References
References available upon request
Timeline
Account Manager
John Wiley & Sons
09.2021 - 06.2022
Education Liaison
John Wiley & Sons
05.2018 - 07.2020
Territory Sales Manager
PCS Edventures Inc.
11.2013 - 06.2018
Business Consulting and Solutions Provider
Self Employed
08.2011 - 12.2013
Business Development Specialist
Everest Institute
04.2009 - 01.2011
Campus Admissions Representative
Everest Institute
06.2007 - 04.2009
Branch Manager
Enterprise Rent-a-car
07.2005 - 01.2007
Bachelor of Science - Business Administration, Entrepreneurship & Small Business Development
University of South Alabama
Master of Education - Instructional Design & Technology
University of West Alabama
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