Summary
Work History
Overview
Education
Skills
Timeline
Accomplishments
Certification
GeneralManager
Stephanie Peck

Stephanie Peck

Lansing,MI

Summary

Results-driven automotive and RV sales professional with 20 years of experience in dealership operations, seeking to transition to Southern California. Consistently surpasses sales targets and enhances customer satisfaction through exceptional service and relationship-building skills. Possesses extensive knowledge of vehicle products, financing options, and regulatory compliance to ensure seamless transactions and foster customer trust. Skilled in mentoring and training sales teams, creating a collaborative environment that drives performance and growth. Adept at understanding market trends and customer needs, delivering tailored solutions to meet diverse client requirements. Passionate about the RV and automotive industries, dedicated to contributing to dealership success and fostering long-term customer loyalty.

Work History

General Manager

Gillettes Interstate RV
11.2023 - Current
  • Developed and implemented innovative sales strategies, resulting in a 20% increase in annual revenue and expansion of customer base
  • Led and motivated a sales team to exceed sales targets through effective training and performance management
  • Conducted comprehensive market analysis to identify new opportunities, enhancing the company's competitive position
  • Monitored financial performance and prepared detailed reports for senior management, facilitating informed decision-making
  • Ensured compliance with financial regulations and standards, maintaining company integrity and reputation
  • Collaborated with marketing and product development teams to align sales initiatives with business objectives, improving product launch success rates
  • Provided strategic insights on sales performance and financial metrics, contributing to the development of long-term business strategies
  • Key Achievements:
  • Partnered with new lenders to increase our ability to maximize our profit per deal
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.

Finance Director

Bish's RV
03.2021 - 09.2023
  • Lead the Finance & Insurance department, overseeing all aspects of financing, insurance products, and compliance to support dealership sales operations
  • Develop and implement F&I policies and procedures to enhance customer satisfaction and streamline financing processes
  • Collaborate with sales teams to create tailored financing solutions for RV buyers, resulting in a 30% increase in finance penetration rates
  • Negotiate and establish relationships with lenders and insurance providers, securing competitive rates and terms for customers
  • Train and mentor F&I staff on best practices, compliance regulations, and effective sales techniques to foster a high-performance culture
  • Ensure compliance with all federal, state, and dealership regulations related to financing and insurance, minimizing risk and enhancing dealership credibility
  • Analyze F&I performance metrics, preparing reports for senior management to identify trends and make data-driven decisions
  • Conduct regular audits of F&I transactions to ensure accuracy and compliance, implementing corrective actions as necessary
  • Enhance customer experience by providing transparent and informative presentations of finance and insurance options, addressing customer concerns and questions effectively
  • Established strong relationships with banking partners to facilitate access to essential funding channels.

Finance Manager

Camping World
08.2017 - 03.2021
  • Manage the Finance & Insurance department, facilitating the financing process for RV customers while ensuring compliance with dealership policies and regulations
  • Structure and present financing options to customers, enhancing their understanding of available products and services, resulting in a increase in F&I product sales
  • Develop and maintain relationships with lenders and insurance providers to secure competitive financing terms and insurance products for customers
  • Conduct thorough reviews of customer credit applications and financial documents to ensure accuracy and compliance with lender guidelines
  • Train and mentor sales staff on F&I processes and product offerings, fostering a collaborative environment that enhances customer satisfaction
  • Monitor F&I performance metrics, preparing detailed reports for management to identify trends and implement strategies for improvement
  • Ensure compliance with all federal and state regulations related to financing and insurance, minimizing risk and protecting dealership interests
  • Trained new and existing staff members in various financial procedures to prepare for job requirements.

Sales/Mentor

Carmax
09.2013 - 08.2017
  • Deliver exceptional customer service by guiding clients through the car-buying process, ensuring a seamless and enjoyable experience
  • Mentor and train new sales associates on product knowledge, sales techniques, and customer engagement strategies, enhancing team performance
  • Collaborate with team members to achieve and surpass sales targets, fostering a positive and motivating team environment
  • Build rapport with customers using strong communication skills, effectively addressing their needs and concerns to drive sales and satisfaction
  • Analyze sales performance metrics and provide constructive feedback to team members, identifying areas for improvement and celebrating achievements
  • Engage in ongoing training and development programs to remain knowledgeable about industry trends and best practices
  • Promote a positive workplace culture aligned with CarMax's commitment to employee well-being and professional growth

Sales Professional

Jake Sweeney
07.2006 - 05.2013
  • Engaged with customers to understand their needs and preferences, providing tailored vehicle recommendations and ensuring a positive buying experience
  • Demonstrated vehicle features and capabilities, effectively communicating the benefits to customers to facilitate informed purchasing decisions
  • Achieved and exceed monthly sales targets through proactive outreach, follow-ups, and relationship-building with potential buyers
  • Utilized strong negotiation skills to close sales, ensuring customer satisfaction while maximizing dealership profitability
  • Maintained up-to-date knowledge of inventory, financing options, and market trends to provide accurate information and enhance customer trust
  • Collaborated with the finance department to assist customers in securing financing and understanding available financial products
  • Participate in ongoing training and development programs to enhance sales techniques and product knowledge, contributing to personal and team success

Overview

19
19
years of professional experience
1
1
Certificate

Education

Bachelor of Science - General Psychology, Human Resources

Capella University
Minneapolis, MN
01.2024

Skills

  • Skilled in Sales Techniques
  • Customer Engagement Strategies
  • Skilled in Negotiation Techniques
  • Comprehensive Product Understanding
  • Competitive Landscape Understanding
  • Inventory Control
  • Financial Decision-Making
  • Coaching and Guidance
  • Collaborative Team Management
  • Compliance Management
  • Clear and Concise Documentation
  • Skillful Interpersonal Communication
  • Dispute Resolution
  • Targeted Marketing Approaches
  • Social Media Management
  • Collaborative Team Member
  • Strategic Operations Coordination
  • Conflict Resolution
  • Effective Team Building

Timeline

General Manager

Gillettes Interstate RV
11.2023 - Current

Finance Director

Bish's RV
03.2021 - 09.2023

Finance Manager

Camping World
08.2017 - 03.2021

Sales/Mentor

Carmax
09.2013 - 08.2017

Sales Professional

Jake Sweeney
07.2006 - 05.2013

Bachelor of Science - General Psychology, Human Resources

Capella University

Accomplishments

  • Supervision - Supervised sales team to monitor sales activity and goal achievement.
  • Staffing - Worked directly with Human Resources to streamline hiring and onboarding process.

Certification

  • Notary Public, State of Michigan, 2023, Impartial Witness: A notary serves as an impartial witness during the signing of important documents, such as titles, bills of sale, and financing agreements. This helps deter fraud and ensures that all parties involved are who they claim to be.
  • ACE Certified RV Compliance Specialist, Automotive Compliance Education, 2022, Knowledge of Regulations: They possess in-depth knowledge of federal, state, and local regulations that govern the RV industry, including safety standards, environmental regulations, and consumer protection laws.
Stephanie Peck