Stephanie Pedroza
Chula Vista,CA
Summary
Dedicated Health Care Assistant and Receptionist Administrator at Dr. Nguyen, adept in patient care and time management. Excelled in enhancing patient satisfaction and streamlining office operations, significantly improving workflow efficiency. Skilled in CPR/AED and known for exceptional attention to detail, I consistently delivered compassionate care and professional administrative support, contributing to a positive patient and visitor experience.
Overview
6
6
years of professional experience
Work History
Health Care Assistant
Dr.Nguyen
Chula Vista, CA
04.2019 - 12.2024
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries
- Assisted with patient hygiene, physical comfort, eating, and drinking, and mobility while observing and reporting specific changes.
- Reduced risk of infections by adhering to strict hygiene protocols during all aspects of care delivery.
- Observed patient skin conditions and reported findings to registered nurse.
- Improved patient satisfaction by providing compassionate and attentive care to individuals with various health conditions.
- Contributed to efficient patient care by accurately documenting medical information and maintaining up-to-date records.
- Performed vital signs monitoring, ensuring timely reporting of any abnormalities to the medical team.
- Ensured reliable communication between patients and healthcare providers by serving as an empathetic listener and effective advocate when necessary.
- Delivered high standard of holistic care to patients to promote equality and dignity.
Receptionist Administrator
Dr.Nguyen
Chula Vista, CA
04.2019 - 12.2024
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Acted as first point of contact and set appointments for prospective clients.
- Maintained a clean, organized, and welcoming reception area with updated reading materials for visitors while monitoring security by verifying visitor credentials and issuing visitor badges.
- Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues'' needs or concerns.
- Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
- Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
- Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
- Oversaw office equipment maintenance to support continuous and uninterrupted operations.
- Streamlined office operations for increased productivity by organizing and maintaining physical and digital filing systems.
- Collaborated with team members on various projects to achieve department goals and improve overall efficiency.
- Ensured welcoming environment for visitors, contributing to positive first impressions.
- Assisted in organizing company events, contributing to team morale and cohesion.
- Updated office policies and procedures manual, ensuring compliance and up-to-date guidelines.
- Increased office security by updating visitor check-in procedures and protocols.
- Processed expense reports, ensuring timely reimbursement for employees.
Education
Southwestern College
Chula Vista, CADiploma - Health Care
Pima Medical Institute
Chula Vista, CA05.2017
Skills
- Time management
- Patient care
- Patient-focused care
- Supporting personal needs
- Attention to detail
- Patient observation
- Recording vital signs
- Basic life support
- Direct patient care
- Client documentation
- Room cleaning and restocking
- Certified in CPR/AED
Languages
Spanish
Full Professional
Timeline
Health Care Assistant
Dr.Nguyen
04.2019 - 12.2024
Receptionist Administrator
Dr.Nguyen
04.2019 - 12.2024
Southwestern College
Diploma - Health Care
Pima Medical Institute