Summary
Overview
Work History
Education
Skills
Timeline
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Stephanie Pegg

Cypress,TX

Summary

High energy and passionate leader that holds strongly onto business ethics and customer/client connections. Pursues every opportunity to learn and master the necessary skills needed to be successful in the future, and grow to be a capable business woman.

Overview

3
3
years of professional experience

Work History

Shift Lead/Barista

Lovebeans Coffee House
11.2023 - 01.2024
  • Improved team efficiency by implementing new scheduling and task management strategies. Enhanced customer satisfaction through effective problem solving and outstanding customer service.
  • Trained new employees on company policies, procedures, and best practices for optimal performance.
  • Assisted in the development of promotional materials and marketing efforts to drive sales growth (i.e. social media management, product placement, floor layout, etc.)

Receptionist/Administrative Assistant

JLE Customs
04.2023 - 11.2023
  • Built and maintained strong client connections/relations, ensuring loyalty and positive word of mouth.
  • Promoted and upsold products/services.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, texts, emails, and social media DMs.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.

Barista

Common Bond Cafe And Bakery
06.2023 - 09.2023
  • Curated coffees, espresso drinks, teas, shaken lemonades, and alcoholic beverages.
  • Increased repeat business by providing exceptional customer service and building connections/relations with customers.
  • Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.

Front Host

Luliet Creamery And Bake Shop
09.2022 - 05.2023
  • Took in person and over the phone orders for customized cakes, cupcakes, cookies, etc.
  • Hosted celebrations and scheduled appointments for specialty orders (weddings, bachelor/bachelorette parties, baby showers, etc.) creating a memorable experience for guests.
  • Handled whole sale clients and maintained strong connections/relations.

Caretaker

Self Employed Web
08.2021 - 01.2022
  • Provided compassionate care to resident, assisting with daily tasks such as meal preparation and administering medication.
  • Developed strong relationships with residents and families, fostering trust and open communication.
  • Provided healthcare assistance to her dogs (includes: Administering medication daily, prepping dietary foods, monitoring oxygen, etc.)

Front Desk/Concierge

TopGolf
06.2021 - 08.2021
  • Streamlined check-in and check-out processes for increased efficiency and improved guest experience.
  • Maintained a clean and organized front desk area, contributing to a welcoming atmosphere for guests.
  • Assisted guests with reservations, modifications, and cancellations in a courteous and professional manner.


Education

Associate of Arts - Nursing/biology

LoneStar Online
Online
05.2026

High School Diploma -

Texas Online Preparatory High School
Huntsville, TX
12.2022

Skills

  • Performance Improvement
  • Technical Knowledge
  • Guest Services
  • Sales Proficiency
  • Problem-solving abilities
  • Customer service focus
  • Scheduling
  • Client Support

Timeline

Shift Lead/Barista

Lovebeans Coffee House
11.2023 - 01.2024

Barista

Common Bond Cafe And Bakery
06.2023 - 09.2023

Receptionist/Administrative Assistant

JLE Customs
04.2023 - 11.2023

Front Host

Luliet Creamery And Bake Shop
09.2022 - 05.2023

Caretaker

Self Employed Web
08.2021 - 01.2022

Front Desk/Concierge

TopGolf
06.2021 - 08.2021

Associate of Arts - Nursing/biology

LoneStar Online

High School Diploma -

Texas Online Preparatory High School

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Stephanie Pegg