Stephanie Peller
Saint Cloud
Summary
Dynamic Account Manager with a proven track record at Altra, excelling in client retention and relationship building. Skilled in strategic planning and customer service, I successfully negotiated favorable contracts and resolved escalated issues, enhancing client satisfaction and fostering long-term partnerships. Adept at managing diverse accounts while ensuring operational efficiency.
Overview
13
13
years of professional experience
Work History
Account Manager
Altra
01.2025 - Current
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Provided exceptional customer service to both candidates and clients, fostering long-term partnerships.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Enhanced recruitment process for faster hiring by utilizing various sourcing tools such as job boards, social media, and networking events.
Account Manager/Senior Staffing Manager
Altra F.K.A Arizona PRN
06.2013 - 07.2023
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Coordinated new hire and termination processes to facilitate smooth operations.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Prepared and filed accurate and timely payroll tax returns and other related reports to comply with tax laws and regulations.
- Investigated payroll variances and employee claims to resolve discrepancies and balance financial records.
- Tracked 401K eligibility and managed enrollment and administration of company retirement and financial benefits plans.
Patient Care Coordinator
Dependable Nurses
05.2012 - 06.2013
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their home care experience.
- Enhanced patient satisfaction by efficiently scheduling nursing and caregiving visits.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Manage day to day schedules for all non-skilled clientele, this includes: entering of monthly schedules, input of monthly authorizations, verification of hours worked for weekly payroll and fill open shifts.
- Compiled information needed to submit a monthly Non Provision of Service Report to the State of Arizona Long Term Care Division.
Education
ABUS - Business Administration
Pima Community College
Tucson, AZ05-2002
Skills
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
- Relationship building
- Strategic planning
- Goal oriented
- Networking skills
- Account development
- Operations
- Marketing
- New account creation
- Cold calling skills
- Staff management
- Schedule management
- Administrative oversight
- Clear oral/written communication
- Scheduling and calendar management
- Payroll processing
- Inventory control
- Employee supervision
- Staff hiring
- Conflict management
- Policy implementation
Timeline
Account Manager
Altra
01.2025 - Current
Account Manager/Senior Staffing Manager
Altra F.K.A Arizona PRN
06.2013 - 07.2023
Patient Care Coordinator
Dependable Nurses
05.2012 - 06.2013
ABUS - Business Administration
Pima Community College
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