Stephanie Pena
San Antonio,TX
Summary
I possess strengths such as reliability, a strong work ethic, teamwork, and dependability. I thrive in high-pressure environments and am adept at managing and executing multiple projects concurrently. As a self-starter, I perform effectively with minimal supervision. My skills include typing over 50 words per minute, proficiency in computer applications like MS Word, Excel, PowerPoint, Outlook, Google Docs, and ten-key operations. I have experience with various computer programs including Savvr, Immtrack, Impact, Acsender, and TSDS. I have excellent problem-solving and decision-making abilities with a focus on maintaining high levels of privacy and security for individuals or situations. Committed to going above and beyond, I continuously seek to improve my communication skills and accommodate those around me.
Overview
19
19
years of professional experience
Work History
Caseworker
Texas Department of Family Protective Services
San Antonio, TX
01.2024 - Current
- Counseled families on issues related to family dynamics, substance abuse prevention, recovery, domestic violence prevention, intervention and parenting skills.
- Provided casework services to clients, including conducting initial assessments and developing individualized case plans.
- Attended court hearings when appropriate to provide testimony regarding client status or progress towards goals.
- Responded promptly to phone calls from clients or referral sources seeking assistance or information about available resources.
- Coordinated referrals for mental health counseling, substance abuse treatment and other community resources.
- Collaborated with other departments within the agency to ensure that all services are provided in a timely manner.
- Developed relationships with local agencies to ensure access to necessary services for clients.
- Maintained accurate records of client information in accordance with agency policies and procedures.
- Provided crisis intervention when necessary by responding quickly to urgent requests from clients or referral sources.
- Attended professional trainings related to best practices in case management techniques.
- Adhered strictly to HIPAA regulations regarding confidentiality of client information at all times.
- Conducted home visits to assess client needs, evaluate progress toward goals, and document service delivery.
- Participated in weekly team meetings to discuss case management strategies and review progress towards established goals.
- Recorded comprehensive case notes and follow up documentation for admitted and transferred clients.
- Conducted intake interviews and bio-psycho-social assessments to determine clients' eligibility and suitability for program.
- Maintained updated progress notes and case record and documented children's progress in recreational activities, treatment plans and education.
- Met with clients to conduct needs assessments, recommending appropriate support and service offerings.
- Followed strict policies and procedures to maintain client confidentiality and keep data private.
- Responded to emergency situations by providing immediate support and referrals.
- Built trust and rapport with clients to facilitate effective support.
- Advocated on behalf of clients to secure necessary services and support.
- Coordinated with other professionals and agencies to provide holistic support to clients.
District PEIMS/ AHS Registrar
Alpine ISD
Alpine, Texas
08.2013 - 01.2024
- Store completed documents in appropriate locations
- Select materials needed to complete work assignments
- Locate and correct data entry errors
- Completed Student Grades every 6 weeks
- Attendance reports daily, 6 weeks and yearly
- PEIMS Submissions
- Enrolling New Students
- Creating student schedules.
- Created detailed records of class schedules, grades, transcripts.
- Compiled statistical reports on enrollment numbers and demographics.
- Use computers for various applications, such as database management or word processing
- Delivered prompt and accurate telephone support by responding to inquiries, relaying messages effectively, and transferring calls to the designated recipients
- Schedule and confirm appointments for students, teachers, or coaches
- Arrange conference, meeting, or travel reservations for office personnel
- Compose, type, and distribute meeting notes, routine correspondence, or reports, such as presentations, expense, statistical, or monthly reports
- Set up and manage paper or electronic filing systems, recording information, updating paperwork, maintaining documents, such as attendance records, correspondence, or other material.
- Resolved student inquiries related to registration and enrollment issues.
- Provided guidance to staff on day-to-day operations related to registrar functions.
- Processed applications for admission and maintained accurate records.
- Managed student records and ensured accuracy of data.
- Generated reports on student performance, attendance, and other metrics.
- Ensured compliance with all applicable laws, regulations, standards, and policies related to registrar activities.
Administrative Assistant
Marfa ISD
Marfa, Texas
07.2012 - 08.2014
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals
- Create, maintain, and enter information into databases
- Provide services to customers, such as order placement or account information
- Locate and attach appropriate files to incoming correspondence requiring replies
- Perform payroll functions, such as maintaining timekeeping information and processing and submitting payroll
- Train and assist staff with computer usage
- Take dictation in shorthand or by machine and transcribe information
- Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs
- Coordinate conferences, meetings, or special events, such as luncheons or graduation ceremonies
- Maintain scheduling and event calendars
- Make copies of correspondence or other printed material
- Compose, type, and distribute meeting notes, routine correspondence, or reports, such as presentations or expense, statistical, or monthly reports
- Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices, keep records of collections and disbursements, and ensure accounts are balanced
- Use computers for various applications, such as database management or word processing
- Open, read, route, and distribute incoming mail or other materials and answer routine letters.
Caseworker Assistant
Texas Department Of Family & Protective Services
Alice, Texas
03.2008 - 12.2010
- As part of my job, I conducted interviews with clients to confirm their information in writing and verbally
- I made any necessary changes to their services and updated the case documentation in both Impact and the physical file
- I also underwent and completed all the mandatory training required for the job
- Additionally, I provided transportation to clients for appointments and family visits when needed
- I scheduled meetings for drug testing and clients
- I ensured that all cases were prepared for closure
- I also met with law enforcement, probation, sheriff's office, jail personnel, and doctor's office to obtain relevant records regarding clients.
Administrative Assistant
Texas Department Of Family & Protective Services
Kingsville, Texas
10.2005 - 03.2008
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals
- Create, maintain, and enter data into databases
- Provide services to customers, such as order placement or account information
- Locate and attach appropriate files to incoming correspondence requiring replies
- Train and assist staff with computer usage
- Greet visitors or callers, handle their inquiries, or direct them to the appropriate persons according to their needs
- Arrange conference, meeting, or travel reservations for office personnel
- Coordinate conferences, meetings, or special events, such as luncheons or graduation ceremonies
- Maintain scheduling and event calendars
- Schedule and confirm appointments for clients, customers, or supervisors
- Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material
- Conduct searches to find needed information, using such sources as the Internet
- Use computers for various applications, such as database management or word processing
- Open, read, route, and distribute incoming mail or other materials and answer routine letters.
Education
Bachelor of Science - Criminal Justice
University Of Phoenix
Phoenix, AZ10-2024
Skills
- Ability to type 50 wpm
- Computer literate
- MS Word
- Excel
- PowerPoint
- Outlook
- Google Docs
- Ten key proficient
- Savvr
- Immtrack
- Impacy
- Acsender
- TSDS
- TREX
- Outstanding problem-solving and decision-making skills
- High-level privacy and security focus
- Excellent communication skills
- Service assistance and support
- Client interaction
- Records Management
- Reliability
- Problem-Solving
Languages
- Spanish, Conversational
- English, Native speaker
Timeline
Caseworker
Texas Department of Family Protective Services
01.2024 - Current
District PEIMS/ AHS Registrar
Alpine ISD
08.2013 - 01.2024
Administrative Assistant
Marfa ISD
07.2012 - 08.2014
Caseworker Assistant
Texas Department Of Family & Protective Services
03.2008 - 12.2010
Administrative Assistant
Texas Department Of Family & Protective Services
10.2005 - 03.2008
Bachelor of Science - Criminal Justice
University Of Phoenix
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