Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Languages
Must knows about me
Timeline
Generic

Stephanie Topete

Winter Park,CO

Summary

Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Server

Devils Thumb Ranch Resort & Spa
Fraser, CO
09.2024 - Current
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Presented menus and answered questions regarding items.
  • Addressed complaints to kitchen staff and served replacement items.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Promoted desserts, appetizers, and specialty drinks to optimize sales.
  • Followed health safety guidelines when preparing and serving food products.
  • Provided excellent customer service to ensure satisfaction.

Medical Assistant

Middle Park Health
Granby, CO
07.2023 - Current
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
  • Prepared treatment rooms for patient examinations.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Cleaned and maintained medical equipment following procedures and standards.
  • Educated patients about medications, procedures and physician's instructions.
  • Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
  • Communicated with pharmacies for prescription refills on behalf of supervising physician.
  • Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
  • Verified appointment times with patients, preparing charts, pre-admission and consent forms.

Team Member

Chick-fil-A
Ocean View, CA
06.2022 - 05.2023
  • Greeted customers upon entering the store with friendly demeanor.
  • Participated in regular training sessions to improve product knowledge and service skills.
  • Assisted newly hired team members by explaining company procedures and safety requirements.
  • Operated cash registers to process payments from customers.
  • Identified needs of customers promptly and efficiently.
  • Resolved customer issues promptly in a professional manner.

CNA

ST LUKES HOSPITAL
The Woodlands, TX
08.2021 - 03.2022
  • Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
  • Turned and repositioned bedridden patients to prevent bedsores.
  • Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
  • Communicated with patients to determine feelings, need for assistance or social and emotional support.
  • Recognized signs, symptoms of abuse, neglect and reported them per policy.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.

Manager

Chic-Fil-A
Montgomery, TX
06.2020 - 01.2022
  • Coordinated cross-departmental projects to ensure timely and successful completion.
  • Conducted performance evaluations, providing feedback and coaching for team development.
  • Oversaw daily operations, maintaining efficiency and quality standards.
  • Ensured compliance with industry regulations and company policies.
  • Resolved customer inquiries and complaints requiring management-level escalation.

Crew Member

Raising Cane's Restaurants
Conroe, TX
09.2019 - 03.2020
  • Took orders from patrons and input selections into store computer system.
  • Interacted pleasantly with guests to deliver quality customer service.
  • Warmly greeted visitors to promote great customer service and positive ordering experience.
  • Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
  • Answered phone calls promptly to provide accurate information about menu items or prices.

Server

Landry's Seafood House
The Woodlands, TX
08.2017 - 06.2019
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Presented menus and answered questions regarding items.
  • Addressed complaints to kitchen staff and served replacement items.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Trained new employees to perform duties.

Education

High School Diploma -

MONTGOMERY HIGHSCHOOL
Montgomery, TX
05-2019

Some College (No Degree) - CNA

Lone Star College
Houston, TX

Skills

  • Team collaboration
  • Performance improvement
  • Relationship management
  • Positive guest interactions
  • Customer service
  • Professional appearance
  • Strong work ethic
  • Shift management
  • Positive and professional
  • Calm demeanor
  • Insurance verification
  • Appointment setting
  • Completing insurance forms
  • Medical office management

Affiliations

  • Working out
  • Playing guitar
  • Painting
  • Playing soccer

Certification

  • CNA certificate
  • BLS certificate

Languages

Spanish
Limited

Must knows about me

  • I tend to go and visit my husband in Tijuana,Mexico.Which would mean that i would stay in Mexico for a month or so i would need a job that would be ok with me working in Mexico.

Timeline

Server

Devils Thumb Ranch Resort & Spa
09.2024 - Current

Medical Assistant

Middle Park Health
07.2023 - Current

Team Member

Chick-fil-A
06.2022 - 05.2023

CNA

ST LUKES HOSPITAL
08.2021 - 03.2022

Manager

Chic-Fil-A
06.2020 - 01.2022

Crew Member

Raising Cane's Restaurants
09.2019 - 03.2020

Server

Landry's Seafood House
08.2017 - 06.2019

High School Diploma -

MONTGOMERY HIGHSCHOOL

Some College (No Degree) - CNA

Lone Star College

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Stephanie Topete