Proven ability to adapt quickly to challenges and changing environments, showcasing strong problem-solving skills. Direct and flexible in working with clients, staff, and management, ensuring effective collaboration. Highly organized and detail-oriented, consistently delivering results. Results-oriented, high-energy self-starter with a customer service specialization, excelling in team settings. Builds customer relationships through creative alternatives while maintaining core business functions. Enthusiastic, creative, and always ready to take on increased responsibility.
Hi, I’m
Stephanie Penn
McKinney,TX
Summary
Overview
15
years of professional experience
Work History
ABBA STAFFING & CONSULTING/ Sedgwick
Case Coordinator
01.2024 - 07.2024
Job overview
- Administered patient follow-up, data collection, clinical monitoring and coordination with primary health care providers.
- Coordinated multiple facets of process without sacrificing performance.
- Completed various administrative tasks such as making phone calls, answering emails and inputting data into systems.
- Documented each patients' activity in program-specific databases.
- Managed over 100 assigned cases over any given month.
BETTER OPTIONS HOMECARE SERVICES
Home Health Aide
09.2022 - 12.2023
Job overview
- Assisted disabled clients to support independence and well-being.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Provided transportation and appointments management.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Provided mobility assistance such as walking and regular exercising.
- Followed nutritional plans to prepare optimal meals.
Vision Service Plan, VSP
Benefits Coordinator
10.2021 - 09.2022
Job overview
- Processing enrollments quickly and accurately
- Resolving employee issues with benefits administrators and insurance providers
- Assisting the employees in enrolling in dental, vision and medical insurance plans
- Providing new hires with explanations of benefits and instructing them on enrollment and fulfillment procedures
- Providing ongoing support for the HR and benefits teams
- Consulting with employees about eligibility and other pertinent issues
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Built relationships with vendors to foster quality service delivery.
G4S
Upscale Security Officer
06.2018 - 11.2021
Job overview
- Secured site via CCTV network and went on hourly foot patrols
- Granted access to approved contractors, by finding their access in Proxy, Customer portal and Zendesk
- Printed permanent employee badges, creating clearances for new customer cages
- USO Level 2 Licensed Officer for Texas
- CPR/First Aid certified
Manpower
Disaster Relief Agent
03.2017 - 03.2018
Job overview
- Assisted applicants via telephone and in person, determined applicant's needs, and provided instructions and referrals to appropriate disaster programs, community resources, and other Federal agencies
- Conducted verification to determine eligibility of applicants for disaster assistance
- Processed applicant cases, re-certifications, audits, and recoups and lodging reimbursement from disaster assistance applicants
- Informed clients of policies and procedures.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
JP Morgan Chase
Financial Service Advisor III
09.2009 - 12.2016
Job overview
- Responded to questions and assisted customers (internal and external) with product features, setup, and troubleshooting and hardware operations via phone and mobile app
- Researched, investigated, and resolved customer disputes
- Made calls to customers and merchants to gather information and resolve issues
- Calculate Daily interest, estimated payments, and Make use of Repayment Schedule Estimator to estimate possible monthly payments
- Take payments
- Delivered prompt service to prioritize customer needs.
- Cross-trained and provided backup support for organizational leadership.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
Education
Collin County Community CollegeMcKinney, TX
Associate of Arts
01.2023
University Overview
Skills
- Social media management
- Account reconciliation
- Expense management
- Emergency management
- Ability To Multitask
- Microsoft Office Suite
- Benefits administration
- Analytical thinking
- Advocacy background
- Case documentation
- Case oversight
- Excellent communication
- Patient care
- State regulatory compliance
- Data collection
Timeline
Case Coordinator
ABBA STAFFING & CONSULTING/ Sedgwick
01.2024 - 07.2024
Home Health Aide
BETTER OPTIONS HOMECARE SERVICES
09.2022 - 12.2023
Benefits Coordinator
Vision Service Plan, VSP
10.2021 - 09.2022
Upscale Security Officer
G4S
06.2018 - 11.2021
Disaster Relief Agent
Manpower
03.2017 - 03.2018
Financial Service Advisor III
JP Morgan Chase
09.2009 - 12.2016
Collin County Community College
Associate of Arts
Similar Profiles
Salma HabaniSalma Habani
Customer Service Representative at Abba Staffing & ConsultingCustomer Service Representative at Abba Staffing & Consulting
Julia MarshJulia Marsh
Client Services Representative Sedgwick at Abba Staffing & ConsultingClient Services Representative Sedgwick at Abba Staffing & Consulting
ROSALIE KANYROSALIE KANY
Valet at Abba Staffing &ConsultingValet at Abba Staffing &Consulting