Stephanie Penrod
Simi Valley
Summary
Detail-oriented professional with 5+ years of experience managing operations, coordinating projects, and driving client success. Skilled in workflow optimization, scheduling, reporting, and cross-functional collaboration. Adept at managing multiple priorities, improving processes, and delivering excellent customer service. Proven ability to support business goals by streamlining operations and fostering strong stakeholder relationships.
Overview
8
8
years of professional experience
Work History
Private Nanny
Private Family Employer
01.2023 - Current
- Managed scheduling, and transportation for a household with up to three children.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Coordinated multiple priorities, balancing administrative and caregiving responsibilities.
- Developed structured routines and tracked progress on education-related goals.
Project & Operations Manager
Ebony & Ivory Music Studio
01.2018 - Current
- Founded and scaled a private studio serving 30+ clients by overseeing daily operations, scheduling, financial tracking, and client communications.
- Created operational workflows for billing, scheduling, and event coordination, resulting in increased efficiency and client satisfaction.
- Designed and maintained a professional website, handling branding, marketing, and digital client acquisition.
- Coordinated recitals and events, including budgeting, logistics, and vendor management.
Sales & Technology Specialist
Verizon Wireless (Leyden’s Cellular)
01.2021 - 01.2023
- Generated and managed client leads through phone, email, and walk-ins, driving consistent sales growth.
- Delivered tailored solutions by analyzing customer needs and presenting financial/technical options.
- Maintained up-to-date knowledge of diverse products, ensuring compliance with company policies and financial procedures.
- Provided ongoing account support and troubleshooting to enhance customer retention.
Program Coordinator
Faith Music Academy
01.2020 - 01.2021
- Assisted in founding and launching a new academy, collaborating with leadership to establish program structure, policies, and student onboarding processes.
- Oversaw student enrollment, scheduling, and progress reporting to ensure program success.
- Coordinated communications between administration, faculty, and students for smooth operations.
Education
Bachelor of Science - Piano Pedagogy
Faith Baptist Bible College
05-2021
Skills
- Project Coordination & Scheduling
- Process Improvement
- Client Relationship Management
- Financial Tracking & Reporting
- Customer Service & Communication
- Event & Program Management
- Technology Adaptability
Timeline
Private Nanny
Private Family Employer
01.2023 - Current
Sales & Technology Specialist
Verizon Wireless (Leyden’s Cellular)
01.2021 - 01.2023
Program Coordinator
Faith Music Academy
01.2020 - 01.2021
Project & Operations Manager
Ebony & Ivory Music Studio
01.2018 - Current
Bachelor of Science - Piano Pedagogy
Faith Baptist Bible College
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