Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stephanie Peot

Green Bay

Summary

Dedicated RV Service professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

26
26
years of professional experience

Work History

Fixed Operations Director

Camping World
02.2025 - Current
  • Managed team of service advisors, and technicians. Wrote and dispatched all work and submitted all warranty claims
  • Resolved escalated customer complaints promptly and professionally, maintaining a high level of client satisfaction.
  • Created a positive workplace culture by promoting teamwork, open communication, and professional development opportunities among staff members.
  • Provided staff training, coaching and mentoring to effectively implement best practices and new policies or programs.
  • Ensured consistent, high-quality customer service by implementing standardized processes and performance expectations across the fixed operations team.
  • Analyzed operational data to identify areas of improvement, implementing targeted action plans for continuous growth.
  • Collaborated with sales department to coordinate vehicle deliveries, trade-ins, and reconditioning efforts for maximum efficiency.
  • Improved repair order turnaround time by optimizing scheduling procedures for increased workflow efficiency.
  • Oversaw facility maintenance projects to ensure safe, clean, and organized work environments for employees and customers alike.
  • Introduced new technology solutions into daily workflows, enhancing overall operational effectiveness.
  • Established strong relationships with manufacturers and vendors to negotiate favorable pricing on parts and services.
  • Supervised mechanics, service advisors and sales personnel.

Warranty Manager/Internal Service Advisor

Camping World
09.2023 - 02.2025
  • Maintained a high level of accuracy in claim submissions, resulting in minimal rejections due to incorrect information or incomplete documentation.
  • Maintained thorough records of all warranty claims, ensuring accurate documentation and timely submissions.
  • Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
  • Supported service department in understanding applicable warranties, leading to improved accuracy in diagnosing warrantable repairs.
  • Submitted supporting documents to satisfy criteria required by manufacturer or distributor.
  • Collaborated with service technicians to accurately diagnose vehicle issues and determine warrantable repairs.
  • Monitored factory recalls and announcements to stay on top of changes.
  • Stayed up-to-date on changes in manufacturer warranties and communicated updates to service department staff as necessary.
  • Processed claim paperwork and followed up on missing information to complete processing.
  • Managed budgetary responsibilities for the warranty department, ensuring cost-effective allocation of resources.
  • Wrote all internal work orders, wrote all estimates ordered all parts and dispatched to correct technician

Warranty Manager/Internal Service Advisor

VanBoxtel RV
02.1999 - 09.2023
  • Maintained a high level of accuracy in claim submissions, resulting in minimal rejections due to incorrect information or incomplete documentation.
  • Maintained thorough records of all warranty claims, ensuring accurate documentation and timely submissions.
  • Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
  • Supported service department in understanding applicable warranties, leading to improved accuracy in diagnosing warrantable repairs.
  • Submitted supporting documents to satisfy criteria required by manufacturer or distributor.
  • Collaborated with service technicians to accurately diagnose vehicle issues and determine warrantable repairs.
  • Monitored factory recalls and announcements to stay on top of changes.
  • Stayed up-to-date on changes in manufacturer warranties and communicated updates to service department staff as necessary.
  • Processed claim paperwork and followed up on missing information to complete processing.
  • Conducted regular audits of warranty work orders to ensure compliance with manufacturer guidelines and maintain dealership reputation for quality service delivery.
  • Maintained detailed service and customer records.
  • Managed warranty parts inventory, ensuring prompt return to vendors for reimbursement purposes.
  • Led continuous improvement initiatives within the organization by identifying opportunities to enhance existing processes based on feedback from both internal and external stakeholders.
  • Wrote all internal work orders, wrote all estimates for approval, ordered all necessary parts and dispatched to correct technician

Education

No Degree - Criminal Justice

05-1998

High School Diploma -

Bay Port High School
Green Bay, WI
01-1992

Skills

  • Setting goals
  • Operational efficiency
  • Scheduling and coordination
  • Facility maintenance
  • Problem-solving
  • Customer service
  • Time management
  • Attention to detail
  • Multitasking

Timeline

Fixed Operations Director

Camping World
02.2025 - Current

Warranty Manager/Internal Service Advisor

Camping World
09.2023 - 02.2025

Warranty Manager/Internal Service Advisor

VanBoxtel RV
02.1999 - 09.2023

No Degree - Criminal Justice

High School Diploma -

Bay Port High School

Similar Profiles

CREATE PROFILE