Stephanie Peralta
Jacksonville
Summary
Detail-oriented and customer-focused professional with experience in customer account management, administrative operations, and cross-functional coordination. Skilled in order processing, documentation management, logistics support, and customer communications. Proven ability to manage multiple priorities in fast-paced environments while maintaining accuracy and professionalism. Bilingual in English and Spanish.
Overview
7
7
years of professional experience
Work History
Junior Marketing Manager
Sysco
Jacksonville
01.2026 - Current
- Manage assigned customer accounts, serving as primary point of contact for order coordination and inquiries.
- Process and monitor customer orders from entry through fulfillment, ensuring accuracy and timely delivery.
- Coordinate shipment documentation and maintain compliance with company procedures.
- Communicate with logistics, merchandising, and operations teams to ensure smooth order execution.
- Maintain detailed records of customer transactions, updates, and account activity.
- Assist in identifying opportunities to increase customer engagement and repeat business.
- Provide support in reporting and tracking account performance metrics.
Administrative Assistant
Jax Medical Center
Jacksonville
02.2024 - 09.2024
- Managed patient documentation and ensured accurate data entry.
- Coordinated appointment scheduling and maintained organized records.
- Communicated with attorneys, medical providers, and insurance representatives regarding case updates.
- Assisted with billing processes and documentation distribution.
- Responded to high-volume email and phone inquiries in a timely manner.
Front Desk Receptionist
UF Health
Jacksonville
02.2023 - 08.2023
- Served as primary point of contact for patients and visitors.
- Managed high-volume inbound calls and scheduled appointments.
- Processed and uploaded insurance documentation into internal systems.
- Provided professional customer service in a fast-paced environment.
Front Desk Receptionist
Oak Hill Primary Care
Jacksonville
03.2022 - 02.2023
- Coordinated patient check-in/check-out processes.
- Updated account information and maintained accurate records.
- Managed appointment scheduling and front office operations.
Customer Service Representative (Call Center Agent)
Smart Pharmacy
Jacksonville
01.2019 - 11.2021
- Managed high-volume inbound and outbound calls while maintaining low wait times and high service standards.
- Assisted customers with account inquiries, prescription refills, billing questions, and order status updates.
- Accurately processed payments and updated customer account records in internal systems.
- Resolved customer concerns efficiently by identifying issues, researching solutions, and ensuring timely follow-up.
- Maintained detailed documentation of customer interactions to ensure compliance and service continuity.
- Collaborated with pharmacy staff and internal departments to support smooth order fulfillment and customer satisfaction.
- Demonstrated strong multitasking abilities while meeting daily performance and call handling goals.
Education
Diploma -
Educators Private School
Skills
- Customer Account Management
- Order Processing & Documentation
- Shipment & Logistics Coordination
- Data Entry & Record Accuracy
- Scheduling & Calendar Management
- Billing & Payment Processing
- Cross-Functional Collaboration
- Microsoft Office Suite (Word, Excel, Outlook)
- Multi-Line Phone Systems
- Administrative Operations
Languages
Spanish
Native/ Bilingual
A1
Timeline
Junior Marketing Manager
Sysco
01.2026 - Current
Administrative Assistant
Jax Medical Center
02.2024 - 09.2024
Front Desk Receptionist
UF Health
02.2023 - 08.2023
Front Desk Receptionist
Oak Hill Primary Care
03.2022 - 02.2023
Customer Service Representative (Call Center Agent)
Smart Pharmacy
01.2019 - 11.2021
Diploma -
Educators Private School