Stephanie Perez
New Haven,CT
Summary
Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. Hardworking and flexible individual takes reservations, assigns rooms and handles payments. Outstanding multitasker with in-depth knowledge of travel planning software. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Hotel Front Desk Agent
Omni Hotel
11.2022 - 11.2023
- Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
- Streamlined reservation processes for improved booking experience and increased room occupancy rates.
- Maintained strong relationships with guests, addressing concerns promptly and effectively to ensure repeat business.
- Increased hotel revenue by effectively upselling room upgrades, amenities, and additional services.
- Improved front desk efficiency by maintaining organized records of guest reservations, payments, and special requests.
- Assisted guests with transportation arrangements, local recommendations, and other inquiries to enhance their stay experience.
- Contributed to the development of promotional materials for events held at the hotel, increasing event bookings.
- Managed a high volume of incoming calls professionally while maintaining an exceptional level of customer service.
- Handled guest complaints with professionalism, resolving issues promptly to retain customer loyalty.
- Participated in regular staff meetings to share feedback from guests and suggest improvements for overall hotel operations.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
BDC Agent
Honda Of Milford
02.2022 - 10.2022
- Increased customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined communication processes for improved efficiency and faster response times.
- Maintained a high level of professionalism while interacting with clients, fostering strong relationships.
- Collaborated with sales team to ensure consistent messaging and seamless customer experiences.
- Internet sales associates offer customer support in order to boost sales.
- Coordinators respond to internet-generated sales leads, qualify clients and arrange appointments or follow up via email and or mobile.
- Managed inbound calls efficiently, resolving concerns and facilitating vehicle sales appointments.
Back Stock Manager
Urban Outlet
08.2015 - 01.2020
- Improved inventory accuracy by conducting regular audits and implementing efficient stock management systems.
- Developed strong supplier relationships for better pricing and delivery terms, ultimately reducing costs.
- Managed a team of staff, ensuring productivity goals were consistently met while maintaining a safe work environment.
- Established performance metrics for staff evaluations, promoting accountability and rewarding top performers accordingly.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Implemented effective stock rotation strategies to minimize waste and maintain product freshness.
Universal Banker
Guilford Savings Bank
12.2018 - 11.2019
- Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.
- Streamlined account opening processes for increased efficiency in new customer onboarding.
- Enhanced cross-selling capabilities by offering tailored financial products and services to existing clients.
- Strengthened customer relationships with proactive communication and timely resolution of queries or concerns.
- Collaborated with team members to achieve branch performance metrics, fostering a positive work environment.
- Facilitated smooth transactions by adeptly handling cash deposits, withdrawals, check processing, and loan payments.
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Assisted customers with banking needs and inquiries.
Education
High School Diploma -
Wilbur Cross High School
New Haven, CT06.2015
No Degree -
Gateway Community College
New Haven, CT2015
Skills
- Bilingual
- Reservation Management
- Guest Relations
- Microsoft Office
- Initiative-taking
- Teamwork orientation
- Customer Service
- Phone and Email Etiquette
- Time Management
- Problem-solving skills
Languages
Spanish
Full Professional
Timeline
Hotel Front Desk Agent
Omni Hotel
11.2022 - 11.2023
BDC Agent
Honda Of Milford
02.2022 - 10.2022
Universal Banker
Guilford Savings Bank
12.2018 - 11.2019
Back Stock Manager
Urban Outlet
08.2015 - 01.2020
High School Diploma -
Wilbur Cross High School
No Degree -
Gateway Community College
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