Stephanie Perez
Huntington Park,CA
Summary
At Progressive Orthodontist Solutions, I honed my expertise in Reception Management and Customer Service, significantly enhancing interdepartmental communication and client satisfaction. Skilled in problem-solving and proficient with computer software, I led the training of new staff, ensuring efficient operations and meticulous management of sensitive client data. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
Work History
Customer Service Receptionist
Progressive Orthodontist Solutions
07.2017 - 03.2020
- Updated client records regularly, ensuring accurate contact information was readily available for future communications or followups.
- Supported office management tasks such as coordinating employee schedules or preparing reports as needed.
- Trained new employees on reception procedures, leading them towards efficient performance in their roles quickly.
- Improved interdepartmental communication by acting as a liaison between different departments within the organization.
- Managed sensitive information with discretion, ensuring client confidentiality at all times.
- Cross-trained and backed up other customer service managers.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Education
Bell High School
Bell, CA06.2006
Skills
- Reception Management
- Customer Service
- Problem-Solving
- Computer Skills
- Understanding Customer Needs
- Customer Relations
Languages
Spanish
Full Professional
Timeline
Customer Service Receptionist
Progressive Orthodontist Solutions
07.2017 - 03.2020
Bell High School
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