Stephanie Perez

At CAVA my job is to educate guest about our menu and assemble orders as requested. I walk through the line with the customer and answer any questions the customer has such as vegan options, gluten free and any allergens.

• Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
• Answered customer questions about hours, seating, and menu information.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.

At Running taco I would greet customers as they would walk into our doors, present menus and answer any question the customer had regarding our menus. I would make sure my tables were okay, check in every now and then to see if the customer needed anything else. My second position there was also being a manager. I would help solve any problem the customer had, made sure my employees were okay and jump in to help whenever it would get super busy. At the end of the night I would get the sales report and count the register and make sure no extra money was given and make sure our drawer had the right amount to start the next day.

• Maintained a clean and organized workspace, promoting a welcoming environment for customers.
• Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Processed customer orders and accurately handled payment transactions.