Summary
Overview
Work History
Education
Skills
Timeline
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Stephanie Perez

Summary

Dynamic professional with a proven track record at Loves Country Store, excelling in effective time management and food safety practices. Demonstrated a detail-oriented approach while maximizing customer satisfaction and supporting team productivity. Adept at fostering collaborative environments and implementing strategies for continuous improvement in service delivery.

Special Education Support Specialist with strong background in fostering inclusive learning environments. Skilled in behavior management, individualized instruction, and supporting diverse needs. Known for effective collaboration with educators and flexibility in dynamic situations. Highly reliable with focus on achieving positive outcomes for students.

Professional culinary expert equipped with extensive pizza-making experience. Known for delivering consistently high-quality pizzas through precise dough preparation, balanced toppings, and perfect baking techniques. Highly collaborative and results-driven, adaptable to changing kitchen dynamics, and dependable in high-pressure situations.

Telemarketing professional prepared for this role with solid background in customer engagement and sales techniques. Known for consistently achieving targets through effective communication and adaptability. Proven ability to collaborate with team members and respond to dynamic needs, ensuring client satisfaction and retention.

Overview

11
11
years of professional experience

Work History

Line Cook

Loves Country Store
05.2021 - Current
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Checked food temperature regularly to verify proper cooking and safety.
  • Maintained well-stocked stations with supplies for maximum productivity.
  • Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
  • Implemented effective waste reduction strategies, minimizing food costs and supporting sustainable practices.
  • Adapted recipes for special dietary needs, enhancing dining experience for guests with restrictions.
  • Assisted in training of new line cooks, ensuring they met kitchen's high standards quickly.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Contributed to team effort, assisting with food prep tasks during off-peak hours to support kitchen staff.
  • Maintained sanitary food prep station by following established safety procedures and sanitizing instructions.

Special Education Paraprofessional

Desert Valley Elementary
09.2017 - 04.2021
  • Developed strong rapport with students by demonstrating empathy, patience, and understanding during daily interactions both inside and outside the classroom setting.
  • Managed challenging behaviors using de-escalation techniques to maintain a safe and productive learning environment for all students involved.
  • Assisted in the implementation of effective behavior management techniques, resulting in a more focused and positive classroom environment.
  • Collaborated with teacher to create customized classroom environment integral to students' needs.
  • Monitored student classroom and outdoors activities to promote student safety.
  • Maintained positive attitude and affirmatively communicated with each student.
  • Offered student support through special accommodations, extra assistance, and assessments.
  • Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
  • Participated in ongoing professional development opportunities to stay current on best practices in special education instruction and support services.
  • Supported students with various disabilities through one-on-one tutoring sessions, improving their understanding of course materials and concepts.
  • Supported teacher in development of individual learning strategies.
  • Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
  • Partnered with speech therapists, occupational therapists, and other related service providers to ensure comprehensive support for each individual student''s growth and progress.
  • Responded proactively to emerging challenges by adapting instructional strategies as needed, ensuring continuous progress toward established goals for each student''s academic success and personal growth.
  • Established professional relationships with parents and other teachers to increase rapport and support.
  • Provided necessary accommodations for testing situations, ensuring fair opportunities for all students to demonstrate their knowledge and skills.
  • Served as a liaison between general education teachers and special education professionals, fostering collaborative relationships that benefits all students involved.
  • Observed students' performance and recorded relevant data to assess progress.
  • Communicated with teachers and other district personnel to assist in evaluating progress and implementing IEP objectives.
  • Provided individualized reading, writing and math instruction to support student development.

Cashier and Cook

Ansys Pizza
06.2014 - 08.2015
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Topped pizzas with right ingredients based on orders utilizing recipe-directed amounts and distribution methods.
  • Rolled and shaped dough to correct sizes and shapes based on orders to fit in oven and cook evenly.
  • Prepared raw materials for cooking by cutting vegetables and preparing dough.
  • Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.
  • Monitored and maintained clean working areas and cooking surfaces.
  • Used pizza cutter to slice pizzas according to size and customer specifications.
  • Improved customer satisfaction by consistently delivering orders on time and with accuracy.
  • Verified orders prior to completing deliveries to avoid customer complaints.
  • Maintained a clean driving record, ensuring safe and responsible transportation of food items.
  • Managed cash and credit card transactions accurately, minimizing discrepancies in daily sales reports.
  • Processed payments by accepting cash, checks and credit and debit card payments.

Phone Sales Representative

THC Call Center
02.2014 - 08.2014
  • Answered questions about company offerings with knowledgeable responses about products and services.
  • Answered inbound telephone calls from interested customers to persuasively discuss offerings.
  • Troubleshot problems for callers and helped independently resolve common issues.
  • Collaborated with team members to share best practices, enhancing overall team performance.
  • Maintained high call volume for increased sales opportunities with efficient time management skills.
  • Exceeded monthly sales targets consistently by implementing strategic selling techniques.
  • Upsold products and services strategically, increasing average transaction value and revenue generation.
  • Handled objections skillfully during calls by addressing customer concerns effectively, leading them towards making informed decisions.
  • Improved overall call quality by actively seeking feedback from managers or peers regularly.
  • Resolved customer complaints professionally, maintaining a positive brand image and fostering loyalty among clients.
  • Escalated concerns or advanced problem calls to management staff.
  • Boosted customer satisfaction by providing knowledgeable product information and addressing concerns promptly.
  • Followed up on leads diligently through organized tracking systems, ensuring a higher conversion rate of prospects to customers.
  • Streamlined the sales process with effective communication, resulting in quicker deal closures.
  • Completed daily cold calling and outreach to build sales pipeline.
  • Maintained accurate records of all transactions with customers in compliance with company policies and procedures regarding data privacy protection and reporting standards.
  • Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
  • Increased sales revenue through strategic cold calling and lead generation activities.
  • Exceeded personal sales goals by leveraging persuasive communication skills and product knowledge expertise.
  • Educated potential clients on product offerings, demonstrating value proposition and driving interest in company services.
  • Boosted customer satisfaction by addressing concerns and providing solutions in a timely manner.
  • Cultivated strong relationships with clients, fostering loyalty and repeat business.
  • Managed a high volume of calls daily while maintaining professionalism and efficiency.
  • Answered calls, took messages, and transferred calls to correct individuals.
  • Followed up with customers to solicit further sales.
  • Exceeded personal sales goals regularly, contributing significantly to the success of the team as a whole.
  • Built relationships with customers using strong persuasion and active listening skills.
  • Recorded contact information of customers and potential customers in internal database.

Education

High School Diploma -

Boron Jr./Sr. High School
Boron, CA
06-2021

Skills

  • Effective Time Management
  • Detail-Oriented Approach
  • Driven Professional
  • Organizational Proficiency
  • Special Education Compliance
  • Classroom Support
  • Support for Learning Disabilities
  • Effective Classroom Management
  • Client Support
  • Currency Handling Expertise
  • Information Retention Skills
  • Streamlined Delivery Processes
  • Collaborative Team Player
  • Food Safety Practices

Timeline

Line Cook

Loves Country Store
05.2021 - Current

Special Education Paraprofessional

Desert Valley Elementary
09.2017 - 04.2021

Cashier and Cook

Ansys Pizza
06.2014 - 08.2015

Phone Sales Representative

THC Call Center
02.2014 - 08.2014

High School Diploma -

Boron Jr./Sr. High School

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Stephanie Perez