Stephanie Perez
Jersey City,NJ
Summary
Experienced service representative excelling in productivity and task efficiency. Skilled in patient scheduling, record management, and front desk operations. Strong communication, empathy, and problem-solving abilities enhance patient satisfaction and support healthcare team effectiveness. Recognized for effective communication and seamless handling of patient inquiries and administrative duties. Dependable collaborator with a track record of meeting diverse needs in a healthcare setting.
Overview
16
16
years of professional experience
Work History
Patient Service Representative/ Trainer
RWJ Barnabas Health Medical Group
07.2024 - Current
- Facilitated smooth front desk operations as a key liaison among patients, physicians, and practice staff.
- Executed comprehensive patient services, including check-in/check-out, appointment scheduling, and insurance verification.
- Trained new Patient Services Representatives on system navigation, patient communication, and operational workflows.
- Instructed trainees on HIPAA compliance and maintaining professionalism in high-volume outpatient settings.
- Coached team members on front-desk software systems to enhance accuracy and efficiency.
- Streamlined patient care processes by managing prior authorizations and communicating with insurance companies.
- Updated electronic medical records while collecting demographic and billing information efficiently.
- Ensured accurate relay of prescription refill requests and resolved billing inquiries professionally.
Patient Access Representative/Registrar
Newark Beth Israel Medical Center
12.2017 - 07.2024
- Accurately and carefully enter all patient demographics into the system.
- Verified patient insurance benefits and collect payments, as needed.
- Maintained a steady registration flow by monitoring check-ins.
- Performed and completed full registrations on all patients, including auth/referral requirements.
Cashier/Bakery/Sales Associate
Shoprite Metro
10.2011 - 12.2016
- Handled cash & credit card transactions while maintaining accurate register Aid in customer inquiries
- Guide customers on specialty bakery orders
- Prepared display area for baked goods
- Maintained a smooth front desk operation
Cashier/Sales Associate
Danice
04.2011 - 12.2011
- Handled cash & credit card transactions while maintaining accurate register.
- Arranged merchandise on shelves and display racks on sales floor.
- Performed light inventory and store room duties.
- Assisted customers with returns and exchanges.
Teacher's Aide
Rocket Learning Center
12.2009 - 01.2010
- Help teachers with student academics and classroom activities.
- Assisted with preparing and serving snacks to students.
- Administered hallway passes for students authorized to leave the classroom.
Cashier/Sales Associate
The Disney Store
10.2009 - 12.2009
- Greeted customers in a friendly and courteous manner.
- Handled cash & credit card transactions while maintaining accurate register.
- Assisted customers with selecting toys, clothing and sale items.
- Arranged merchandise on the sales floor and organized shelves and clothing racks.
- Performed light inventory and store room duties.
Teacher's Aide (Intern)
Family Collective Daycare Center
01.2009 - 09.2009
- Participated in singing, dancing activities to enhance the development of gross & fine motor skills of children.
- Assisted young children with self-help skills and personal care.
- Engaged children in conversation to promote language skills.
Education
High School Diploma -
Hudson County School of Technology/Career Academy
Jersey City, NJ01.2007
Skills
- Bilingual: English and Spanish
- Data entry
- Electronic medical records
- Customer service excellence
- Effective communication skills
- Retail sales and cashier experience
- Administrative and clerical support
- Microsoft Office proficiency
- Professional demeanor
- Detail-oriented and quick learner
- Patient scheduling
- Prior authorization
Timeline
Patient Service Representative/ Trainer
RWJ Barnabas Health Medical Group
07.2024 - Current
Patient Access Representative/Registrar
Newark Beth Israel Medical Center
12.2017 - 07.2024
Cashier/Bakery/Sales Associate
Shoprite Metro
10.2011 - 12.2016
Cashier/Sales Associate
Danice
04.2011 - 12.2011
Teacher's Aide
Rocket Learning Center
12.2009 - 01.2010
Cashier/Sales Associate
The Disney Store
10.2009 - 12.2009
Teacher's Aide (Intern)
Family Collective Daycare Center
01.2009 - 09.2009
High School Diploma -
Hudson County School of Technology/Career Academy
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